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1、INTERNATIONA1.STANDARDISO/IEC25019editionF1.rst2023-1.1.Systemsandsoftwareengineering一SystemsandsoftwareQua1.ityRequirementsandEva1.uation(SQuaRE)Qua1.ity-in-usemode1.IngenieriedessystemesetduIogicie1.Exigencesdequa1.iteetVa1.uationdessystemesetduIogicie1.(SQuaRE)Mode1.edequa1.itedefbnctionnementRef
2、erencenumberISO/IEC25019:2023(E)ISO/IEC2023COPYRIGHTPROTECTEDDOCUMENTIS0/1EC2023IUirhM*hedbdi1.iUedotherwiseupdhi.o啪InPSd1.Mc;GeatrOn1.fifiU81.andonnet8CH-1214Vernier,GenevaPhone：M1.22749O1.11觥ftte:丽丽BQrgPub1.ishedinSwitzer1.andContentsForewordWIntroduction2ScopeV1飞Normativereferences.1Termsanddefin
3、itions13.1Qua1.ity-in-use23.2Qua1.ity-in-usecharacteristicsandsub-characteristics9*Wtf114.1Geners1.,11114.3Qua1.ity-in-usecontext12inmode1.structure4.5Targetofthequa1.ity-in-usemode1.134.6Ikirwthp31.itv-in-nd（八）IEC0雁Yn囹*闸曲锄段粒SSibA哂Atef1.WferninM曲ICnMi曲剑豳由花出M1.?N(Q即肥abihiytheanyc1.aimedpatentrightsin
4、respectthereof.Asofthedateofpub1.icationofthisdocument.ISOandIEChadnotreceivednoticeof（八）patent(三)whichmayberequiredtoimp1.ementthisdoment.However,嘟睛幄1bftdaM1.曲瞰w34三三8pm叫蝴三喧嬲忸梯刷notbehe1.dresponsib1.eforidentifyinganyora1.1.suchpatentrights.Anytradeusedinthisconstitutenameendorsementdocumentisinforma
5、tiongivenfortheconvenienceofusersanddoesnotForanexp1.anationofthevo1.untarynatureofstandards,themeaningofISOspecifictermsand邮)X觑怂1.itedOrRan脚娜I删01ass热刷fts%部氯惴V制HonBa咕g联司自dea噩恐CeSIfewww.iso.org/iso/foreword.htm1.IntheIEC,seevrww.iec.chunderstanding-standards.立板SEfiW配瓯花d四力gcommitteeISO/IECJTC1.rInform
6、ationtechno1.ogy,ThisfirsteditionofISO/IEC25019,togetherwiththefirsteditionofISO/IEC25002andthesecondeditionofISO/IEC25010,cance1.sandrep1.acesISO/IEC25010:2011,whichhasbeentechnica1.1.yrevised.Themainchangesareasfo1.1.ows:stakeho1.dersinf1.uencedbyuseofsystemorproductarec1.assifiedandexp1.icated;as
7、pectsofinterestforeachstakeho1.derareintegratedandshownasqua1.itycharacteristics;pvi.shownasqua1.itycharacteristicsinthequa1.ity-in-usemode1.oftheAnyfeedbackorquestionsonthisdocumentshou1.dbedirectedtotheusersnationa1.standardsIntroductionAsinformationsystem(ICTproducts,software,data)andITservicesar
8、ewide1.yused,thetargetofbciety.effec1.mhtroUni1.fih(Isinairthrncwan)Gdttirtw)Jibsstb1.easdirectsoda1.usersmxinxihibtysQfittiithJiprisesandpub1.ic/sodetyadministrations.辅悔Honvarietys舞ems躅MEatiCnaIS醐娥喻博融掩帝瞅森卿揶第1.ati。湍初a温解癌匿byareessentia1.toprovidingVaKIeandavoidingpotentia1.negativeconsequencesforthst
9、akeho1.ders.Unfortunate1.y,qua1.ityassurancehastraditiona1.1.yfocusedprimari1.yonfunctiona1.requirements,giving瞧麟andeva1.uauon1.hfi1on-fu1三)jf1.attributesofiRduct.ComprM恐能麟加株耐4加optimizingtheva1.ueofinformationsystemstotheirstakeho1.ders.碑&1.三骷眦i*三Whuse图疆语德册隔rescn*曲!电柩幽冰iI三MM侪盟龊IUaICandimprovethequa1
10、.ityofsystemsandsoftwareprouctsanaITserviceswhenusingthem.Qua1.ity-in-usecanbeinf1.uencedbymanyfactorsinc1.udingthequa1.ityofsoftware,dataandITservices.Ifcontextofusechanges,effectandinf1.uenceonastakeho1.dera1.sochanges.Suchcontextofusechangesaremonitoredthroughqua1.ityeva1.uationsofqua1.ity-in-use
11、characteristics/sub-characteristicssothatChangeS/gapsfrominitia1.1.yspecifiedcontextofuseareidentifiedandfedbacktothenextqua1.ityimprovementcyc1.e.Fu1.1.detai1.softhechangestothequa1.ity-in-usemode1.areinAnnexA.Thecomprehensivespecificationofqua1.itycharacteristicsassociatedwithaspecifictypeofinform
12、ationsystemisrepresentedind三H吸If1.hAion剂独呼MiatiOn/独册隰ionasByaM阁n睡也做砒的Portin删厢肝f1.sandtheirmeasurementtheSQuaREfami1.yofstandardsprovidesaframeworkforre1.iab1.edeve1.opmentandde1.iveryOfinformationsystemsandITservices.廊郴烟fi.M讪砧飒)29陋电bfbP5PQuaREqua1.itymode1.sandProVideiq邮他楠t三rfedivision(2501n)canbeus
13、edinconjunctionwithotherSQuaREstandardstoguidequa1.ity-re1.atedactivitiesacrosstheinfo11nationsystem1.ifecyc1.eregard1.essofthedeve1.opmentmethodo1.ogy.Thesequa1.ityIT蝴teMH9e胀re掷盘腆Im飙嫄甄ak蒯8融啾嘲钳黜蚪嘛8嘛。型nm瞰物andfordescribingqua1.itycharacteristicsthatcanbeunderstoodbya1.1.stakeho1.ders.Theya1.soprovidea
14、basisfordefiningstandardquantitativemeasuresofqua1.itycharacteristicsforeva1.uatingthequa1.itypropertiesofatargetentity.Thecomp1.exityofinformationsystemshasgrownexponentia1.1.yWiththeadventofmoderndigita1.techno1.ogies.Thiscomp1.exityderatestheimportanceofnon-functiona1.requirementsandqua1.ities.hM
15、Wbrthyqf1.,)de1.s(1.1.e1fhf1.Rfers.thedeve1.opmentofmoderndigita1.techno1.ogiesthatareFigure1(adaptedfromISO/IEC25000)i1.1.ustratestheorganizationoftheSQuaREfami1.yof例用给8尚021$?FhjWy斛Wnct魄oJMdenSiIW1.M钻的b%R%aCNMk折三*B丸0础4淑IanCeISO/IEC2503n:Qua1.ityrequirementsdivisionJS0IEC2501n:Qua1.itymode1.division
16、ISO/IEC2S04n:QuA1.ityeva1.uationdivisionISO/IEC2500n:Qua1.itymanagementdivisionISO/IEC2502n:Qua1.itymeasurementdivisionISO(EC25050-25099:ExtensiondivisionFigure1OrganizationofSQuaREfami1.yOf1.nternationa1.StandardsThedivisionswithintheSQuaREfami1.yare:IJHHfia1.1.Kimf)qmbt1.srmto11p11nddrtdti111.i(ih
17、tferneona1.1.ri11i1.fari5intfehnBtun111.thisStii11(1.dodsfromtheSQuaREfami1.y.Thedivisiona1.soprovidesrequirementsandguidanceforasupportingfunctionthatisresponsib1.eforthemanagementoftherequirements,specificationandeva1.uationofsoftwareproductqua1.ity.Practica1.guidanceontheuseofthequa1.itymode1.sis
18、a1.soprovided. ISO/IEC25000:GuidetoSQuaRE ISO/IEC25001:P1.anningandmanagement ISO/IEC25002:Qua1.itymode1.soverviewandusage-脚加兜翩f1.啊Ua1.itymode1.sforco丽的eI丽朗拈曲f9ft三晶跖9曲翘便MAfedivisiSRdqua1.ity-in-use.Thisdocumentbe1.ongstothequa1.itymode1.division.Thisdocumentisa1.ignedwithISO/IEC2S002onqua1.itymode1.
19、soverviewandusage. ISO/IEC25010：PrOdUCtqua1.itymode1. ISO/IEC25011：ITSerViCequa1.itymode1.s ISO/IEC25012:Dataqua1.itymode1. ISO/IEC25019:Qua1.ity-in-usemode1.一1就外便a布姆口斓jjMmcntframework,他Ht曲也口伯田曲学同舟和1.hftksures,蝌Sionandpractica1.guidancefortheirapp1.ication.Examp1.esaregivenofqua1.itymeasuresforinter
20、na1.andexterna1.propertyofproduct,data.ITservicesandqua1.ity-in-use.Qua1.itymeasuree1.ements(QME)anJprtecatinsqa1.itymeasuresforintena1.andexterna1.propertyofproductaredefinedISO/IEC2503n-qua1.ityrequirementsdirision.TheInternationa1.Standardsthatformthisdivision晡ft三曲端tty制Uir曲nt舟觥烈。氓汕w1油d9fM%easqwf1
21、.ft三81.9jinsandITservicestobedeve1.opedorasinputforaneva1.uationprocess.-1.ifiG02iHqtbtycrmiuiuinhdrisjQmTheguihna1.onabSruGrijDdiHivHanhswi)v1.horperformedbyeva1.uators,acquirers,ordeve1.opers.Theguide1.inefordocumentingameasureasaneva1.uationmodu1.eisa1.soprovided.-击i锦t蟠fi都期q砌BMtf晦睇I他蒯的RWJfx1.uct神
22、曲IIon袅HH11ia1.off-the-she1.fsoftwareandcommonindustryformatsforusabi1.ityreports,andqua1.itymode1.sandmeasuresfornewtechno1.ogiessuchasc1.oudservicesandartificia1.inte1.1.igence.5ttSQ晒jW)HW茶WF痴dspe三9H8#HWiIheY级甲电NJdSoIECIEEE52fi50describeshowqua1.itymode1.scanbeusedforsystemsandSoftWarequa1.ityrequi
23、rements;andISO/IEC25040describeshowthequa1.itymode1.scanbeusedforsystemandsoftwarequa1.ityeva1.uation.TheSQuaREstandardscana1.sobeusedinconjunctionwiththeISO)EC33000fami1.yOf1.nternationa1.(whichareconcernedwithsoftwareprocessassessment)toprovide.Standardswhichareconcernedwithsoftwareprocessassessme
24、nttoprovide：-aframeworkforqua1.ityrequirementsinthecustomer-supp1.ierprocess；supportforreview,vericationquantitativequa1.itycharacteristics;andva1.idation,aswe1.1.asaframeworkforestab1.ishing-supportforsettingorganizationa1.qua1.itygoa1.sinthemanagementprocess.2M9三?EW曲fti1.附assurjedinp卬限阳1.nProVi施他o
25、9001and1SO!EC1EEE90003(whichare-supportforsettingqua1.itygoa1.s(andcertificationWhCreapp1.icab1.e);-supportfordesignreview,verification,andva1.idation.SystemsandsoftwareengineeringSystemsandsoftwareQua1.ityRequirementsandEva1.uation(SQuaRE)Qua1.ity-in-usemode1.1 ScopeThisdocumentdefinesaqua1.ity-in-
26、posedofthreecharacteristics(whicharefurtherSUbdMdedspeWfieds。板CktICIiuWjshiS1.mtHii1.ppgb1.estakehoMOTsiejtentEmprfbductsinfosWtiinaaytemandITservicesystem,inc1.udingbothcomputersystemsinuseandsoftwareproductsinuse.Thisprovideshnprovingdocuinen1.qua1.ity-in-usc.asetofqua1.itycharacteristicsforspecif
27、ying,measuring,eva1.uatingandInthisdocument,becausecontextofuseisspecifiedasprerequisiteofqua1.ity-in-usercontextofuseisRsaryc1.Ss.re-specifiedtochangeprerequisitewhenaproductorSerViCeintendtofu1.fi1.tocontextThemode1.canbeapp1.ied,inparticu1.ar,bythoseresponsib1.eforspecifyingandeva1.uatingsoftware
28、R硼W巩崛眦as颊咯B版蝙第啷膈tqu删assu1帆Zn曲1.sestafiq腋伊阳限caninc1.ude,butarenot1.imitedto: identifyingrequirementsforinformationsystemandITservicesysteminuse; va1.idatingthecomprehensivenessOfaqua1.ity-in-userequirementsspecification; identifyinginformationsystemandITservicesystemdesignobjectivesforqua1.ity-in-use
29、； identifyingqua1.ity-in-usecontro1.criteriaaspartofovera1.1.qua1.ityassurance; identifyingacceptancecriteriaforinformationsystemandITservicesystemorinformationsystems； estab1.ishingmeasurestoaddresstheconsequencesofusingproductsinspecifiedcontext-of-use; presentingeva1.uationitemsforethicsconsidera
30、tionswhenusinginformationsystemandITservicesystem： supportinggovernanceofdigita1.izationactivities.2 NormativereferencesTherearcnonormativereferencesinthisdocument.3 TermsanddefinitionsForthepurposesofthisdocument,thefo1.1.owingtermsanddefinitionsapp1.y.ISOandIECmaintaintermino1.ogydatabasesforusein
31、standardizationatthefo1.1.owingaddresses:ISOOn1.inebrowsingp1.atform:avai1.ab1.eathttps:/www.iso.org/obpIECE1.ectropedia:avai1.ab1.eat4*/tFopedU/3.1 Qua1.ity-in-use3.1.1affect3.1.2attributeSOURCE:1SO!EC25000:2014,4.1,modifiedNponent3.1.4contextofuseorganizationa1.environments.inacontextofuseinc1.ude
32、sthetechnica1.,physica1.,socia1.,cu1.tura1.and3.1.5customerNote1toentry:Ininteractivesystem(3.1.29),customersaresometimesthesameasoperators(3.1.12).3.1.6dataqua1.itr(SOURCExhanged25000:2014,4.5,thecharacteris1.icsMdegreeda1.asatisfy,.characteristicsofdatasatisfy*,-503.1.7deve1.oper(SOURCE:1SOIEC2500
33、0:2014,4.6directuserISO/IEC9241-11:2018,definitionthisdocumentr*directtermuservdirectoriina1.1.yaddressedte11ndistinguishfromindirectISO/IEC2023-A1.1.11ghtsreservedchangetheattitudeofauser(3.1.31)orotherstakeho1.der(3.1.26)regardingadecisiontoacquireoruseasyfstem(3.1.29)inherentpropertyorcharacteris
34、ticofanentitythatcanbedistinguishedquantitative1.yorqua1.itative1.ybyhumanorautomatedmeans3.1.3entitywithdiscretestructure,suchasanassemb1.yorsoftwaremodu1.e.Withinasystem(3.1.29)consideredataparticu1.ar1.eve1.ofana1.ysiscombinationofusers(3.1.31),goa1.sandtasks,resources,andenvironmentNote1entry:Th
35、eenvironment(SOURCE:ISO924141:2018,3.1,15organization(3.1.13)orpersonthatreceivesaproduct(3.1.14)orSerViCe(SOURCE:ISOIEC1EEE12207:2017,3.1.16,modifiedTheorigina1.note1toentryandEXAMP1.Ehasbeenremoved;anewnotetoentryhasbeenadded.)capabi1.ityofthecharacteristicsofdatatosatisfystatedandimp1.iedneeds(3.
36、3.3)whenusedunderspecifiedconditionshasbeenISO/1.ECtoCapabi1.ityofmodifiedoftotowhichtheindividua1.ororganization(3.1.13)thatperformsdeve1.opmentactivitiesinc1.udingrequirements(3.1.21)ana1.ysis,design,testingthroughacceptance)duringthesystem(3.1.29)orsoftware1.ifecyc1.eprocess3.1.8personwhodirect1.
37、yinteractswiththeproduct(3.1.14)Note1toentry:This3.1.7.Inofthetermthevisuserz,isfortheto*userz,thatisdefineduser(3.3.4).3.1.9informationsystemsystem(3.1.29)thatcomprisesICTproducts(3.3.2),ICTenvironmenUandthepeop1.ewhousethemorareimpactedbythemwhichbecomeacombinationOfinteractinge1.ementsorganizedto
38、achieveoneormorestatedpurposesNmdIktSentr1.heirWtp(dfbH6XtthrSsyStom1.UrathawitiOfq如肿到SUnP8.Whnt30iHj1.三rip3itfcfe1.erxr:AnembeddedsoftwaresystemisnotaninformationsystemForthePUrPoSeofthisdocument.fW做你扁h咖曲播肺W娓t1.t*ii画电西郡ibei同WdUtf1.ae般卿y11WHf1.bM三S曲肌T普gs(3.3.2),ITservicesandtheiroperationa1.environm
39、entcomprisedofoneormoresystems.measure,nounvariab1.etowhichava1.ueisassignedastheresu1.tofmeasurement(3.1.11)Notc1.indicators.entry:Thep1.ura1.formmeasuresisusedtoreferco1.1.ective1.ytobasemeasures,derivedmeasures,and妍q,CE:ISO/iEC/IEEE15939:2017,3.15measurementsetofoperationshavingtheobjectofdetermi
40、ningava1.ueofameasure(3.1.10)fngrhm)(xatfy2痴所加轲caninc1.udeassigningaqua1.itativecategorysuchasthe1.anguageofasourceSOURCE:ISO/IEC/IEEE15939:2017,3.171.modifiedTheorigina1.note1toentryhasbeenrep1.acedby39渺OneJoperatorindividua1.ororganization(3.1.13)t1.atperformstheoperationsofasystem(3.1.29)兜ymCE:IS
41、O/IEC/IEEE12207:2017,3.1.29,modifiedNotes1to3toentryhavebeenremoved.organizationgroupofpeop1.eandfaci1.itieswithanarrangementofresponsibi1.ities,authoritiesandre1.ationshipsfcaWMHhfionthtnraa11y,v411!trhwncrtto(!eo。中PhheCn0UUtcn,charity,so1.etrader,association,orpartsor(SOURCE:ISO/IEC/IEEE12207:2017,3.1.30,modified
