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1、Business English,Goals,Answer an international phone callDo some reception work Communicate with a foreigner in simple English,Content,Part 1:telephone expressionsPart 2:reception works Part 3:daily communication,Our Troubles,Feel ashamed to make mistakesBe afraid of our pronunciation,It doesnt matt
2、er.,Solutions,Speak simple words and sentences slowly at first,but try your best to speak Chinese as little as possible.Speak English as more as possible.Be crazy about it.(Liyang),Practice,Introduce yourselfSome small topics.hometown family friend work company,Part 1,Telephone Expressions,Vocabular
3、y,answering machine 电话答录机area code 区号（SH-021）connect 连线country code 国家代码 0086dial 拨；拨号盘dial a wrong number 打错电话have the wrong number 打错电话,Vocabulary,directory US also:telephone book 电话薄engaged US:busy 占线，忙engaged tone US:busy signal 忙音hang up 挂断extension 分机home number 家庭电话get in touch with someone 与
4、取得联系leave a message 留言,Vocabulary,look up a number 查询号码mobile(phone)US:cellular phone,cell phone operator 接线员phone number 电话号码receiver 收信机switchboard 总机take a message 记留言条,Work Vocabulary,Work Vocabulary,Useful Expressions:Answering the phone,Hello,BYD company.May I help you/How can I help you?Id li
5、ke to speak to your President.And you are?/Whom am I speaking(talking)to?/Who is speaking,please?This is.Im afraid our President is not in right now.How about transferring your call to his secretary?,Dialogue 1,Good morning/afternoon/evening,BYD company,Kathy speaking.Could I speak to your sales man
6、ager?/Can you put me through to your sourcing manager?Do you know his extension number?/Do you know his name?,Useful Expressions:Answering the phone,Dialogue 2,Useful Expressions:Answering the phone,I dont know.Im sorry.If you dont have the extension number or the persons name.Then I couldnt help.,U
7、seful Expressions:Answering the phone,Hold the line,please.Ill get an English speaker.Im sorry,I dont speak English well.Ill have an English speaker call you back later.May I have your name and telephone number,Ask for help,Useful Expressions:Answering the phone,Could you speak up,please?Im sorry,I
8、dont understand.I cannot hear you very well.Ill put you through to Ill transfer/connect you to Im sorry,theres no reply from Mrs.Jones.You must have the wrong number.,Useful Expressions:Answering the phone,Im sorry,theres no reply from Mrs.Jones.Who would you like to talk to,sir/madam?Ill put on the
9、 line One moment please,Ill see if Mrs.Jones is available.,Useful Expressions:Putting someone on hold,Just a moment,please.Ill put her on the phone.Hold on,please.Hold the line,please.注：一般少用。,Useful Expressions:Responding to problems,Thank you for waiting.Im afraid Mrs.Jones is not in at the moment
10、Im sorry,Mrs.Jones is in a meeting Can/Could you call back later in the day?,Role-play,A:Ask to speak to a manager.B:Ask Mr.Wangs extension A:I Dont know.B:Ask for the mangers name.A:Mr Li.Dont know the name.B:Try to find the extension number and get through.,Role-play,B:Ask if transfer his call to
11、managers assistant is ok.A:Ok./No.,Part 2,Reception Works,Vocabulary,reception center/desk 接待处presidents office 总裁办公室reception room 接待室aisle 走廊，过道Washroom/WC/lavatory 洗手间ashtray 烟灰缸non-smoking area 无烟区smoking room 吸烟室,Reception,Good morning.Good morning.I have an appointment with Mr.Li at 10:30.Are
12、you Mr.Wu of Nokia Corporation?Yes,thats right.Ill tell Mr.Li youre here.Would you like to have a seat over there?Thank you.,Dialogue 1,Reception,Mr.LI will come down to see you in 5 minutes.Mr.Wu.Thank you very much.There are some magazines on the table over there if youd like to read them.Thank yo
13、u.Youre welcome.,Reception,Good morning./afternoon.What can I do for you?Id like to see your manager about the contract of washing machines./Im looking for Mr.zhang.Do you have an appointment?Yes.I have an appointment with Mr.zhang at ten.,Dialogue 2,Reception,And you are?Im Would you please wait a
14、moment?Im sorry.Mr.zhang is talking with a client from Japan.Maybe he can meet you ten minutes later.Would you please have a cup of coffee in the reception room?,Reception,Do you have an appointment?Im afraid Mr.Wang is engaged at the moment.Would you mind waiting?Can the Assistant Manager meet you
15、instead.The washroom is over there.Go down this way.We have a smoking room over there.Please go down this way.,Role-play,A:Want to see the sales manager.B:Ask if there is an appointment.A:No.Does the manager have time to meet him.B:He is in a meeting.Wait half an hour.A:Cant wait too long.Have an ap
16、pointment an hour late.,Role-play,B:To make another appointment or not?A:Be here on Friday.Is that right?B:Make a note and ask the manager to confirm.,Part 3,Daily communications,Daily Communication,airfield/airport 机场baggage claim area 行李认领处restaurant 饭店hotel 宾馆traffic jam 塞车accident 交通事故tyre broke
17、n 爆胎,Daily Communication,Do you feel a little tired after so long a trip./8 hours flight?It is a long way from New York to Shanghai.It is about 45 minutes drive from the airport to our company.Would you like some music?How is the temperature inside?Where are you staying?,Daily Communication,What was the weather like when you left?Is this your first visit to Beijing?Youre welcome./My pleasure.I wish you a pleasant stay here.Wish you have a nice day.Wish you a safe landing in the States.,The end!Thanks!,
