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1、投诉信,文体概述 投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。投诉信的目的在于得到对方的帮助，所以在写作方式上它倾向于在客观说明的基础上运用请求性的文字，在语言方面，要注意把握分寸，要公平、公正。,投诉信应包括三个方面的内容：1.表明写信目的，投诉的内容。2.实事求是地阐述问题发生的经过，并指出问题引起的后果；3.希望得到的结果，提出解决办法。,(1)I feel sorry to trouble you but Im afraid I have to make a complain about2)I wish to express my dis
2、satisfaction/disappointment about.(3)It is a great pity that we found theres something wrong with.,常用开头句型,(1)It would appreciate it if you could deal with this matter in time.2)I trust you will take my complaints seriously and.(3)I hope that my problem will get your kind consideration.4)I hope I can
3、 get my refund as soon as possible.我希望能尽快收到退款。,常用结尾句型,Dear_,I am_(自我介绍).I feel bad to trouble you but I am afraid that I have to make a complaint about_(投诉内容).The reason for my dissatisfaction is _(总体介绍).In the first place,_(抱怨的第一个方面).In addition,_(抱怨的第二个方面).Under these circumstances,the devastating
4、 effect could be multiplied if this problem cannot be handled immediately.(如该问题不能立即解决，它将产生更坏影响).I would appreciate it very much if you could _(提出建议和请求),preferably _(进一步的要求),and I would like to have this matter settled by _(设定解决事情最后期限).Thank you for your consideration and I will be looking forward to
5、 your reply.Yours sincerely Li Hua,假如你是李华，两周前从网上订购了一套英语书虫系列，昨天才到货，且包装破损，数量不足。请就此给网站客服写一封邮件投诉，内容如下：介绍购物情况；反映存在的问题；提出解决方案；注意:1.词数为100左右2.可适当增加细节，以使行文连贯；3.开头语已为你写好。,1.介绍购物情况：,两周前从你们网站上订购了一套英语书虫系列,I am_(自我介绍).Im sorry to trouble you but I am afraid I have to make a complaint about_(投诉内容).,the Bookworm S
6、eries I bought from your website two weeks ago.,2.反映存在的问题：,数量不足。(我发现缺一本书，影响了我的阅读),I found one book missing,which greatly affected my reading,注意：每个要点之间可加上过渡性短语或词汇：Much to my disappointment,To make matters worse,昨天采收到货；,包装破损，以至于书的封面毁坏；,3.提出解决方案：,如果你能考虑我的诉求，我将不胜感激；,期待你早日回复,我希望你们能尽快帮我解决这个问题；,要么退钱给我，要么再寄一套新书；,
