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1、Basic English基础英语,Department部门,Title职位,Section分部门,Greeting问候,Learning Content学习内容,Good morning(afternoon,evening),sir(madam)早上（下午、晚上）好，先生（夫人）。,How do you do?您好！（初次见面）,Glad to meet you.很高兴见到您。,Welcome to our hotel.欢迎到我们宾馆来。,Greeting 问候,How are you?您好吗？,Wish you a most pleasant stay in our hotel.愿您在我们
2、宾馆过得愉快。,I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）,May I have your name/room number?我可以知道您的姓名/房号吗？,I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）,Have a good time!祝您过得愉快！,I beg your pardon.对不起，请再说一遍，好吗？,Greeting 问候,How are you feeling today?你今天觉得怎样？,Im pleased do m
3、eet you.我很高兴认识你。,Department 部门,Do you remember?,Executive OfficeFinancial Sales and MarketingEngineeringHuman Resources,行政办公室财务部市场销售部工程部人力资源部,EOFINSM or S&MENGHR,Department 部门,Do you remember?,Front OfficeHousekeepingFood&BeverageSecurity,前厅部客房部餐饮部保安部,FOHK or HSKPFB or F&BSEC,Section 分部门,Transportat
4、ion/Driver 司机房,Concierge 礼宾部,Front desk 前台,Business center 商务中心,Guest service center 宾客服务中心,Executive Lounge 行政酒廊,Training Department 培训部,Dormitory 宿舍,Clinic 医务室,Staff Canteen 员工餐厅,Personnel 人事,SM 市场销售,PR（Public relation)/MARCOM 公关部/市场传讯部,Reservation 预订部,Sales 销售,Floor 楼层,HSKP 客房部,Public area 公共区域（P
5、A）,Health Center 健身中心,Linen/Uniform 布草房/制服房,SEC 保安部,Security 安保,CCTV 监控室,Fire Prevention 消防,StewardBanquetChinese FoodWestern FoodLobby LoungeCigar BarRoom ServicePastry KitchenKitchenRestaurant,FB 餐饮部,管事部宴会部中餐西餐大堂吧雪茄吧送餐饼房厨房餐厅,Section 分部门,Air ConditionAV/TelephoneElectricWaterMachineCarpenter/Painte
6、r,空调组影音电话组电工组水工机械组木工、油漆组,ENG 工程部,FC 财务部,OperationAccountCostingCreditPurchasingIT=Information TechnologyEDP=Electronic Data Processing,运作会计成本信贷采购电脑,Title 职位,General Manager Depute General ManagerRepresentative of ownerExecutive Secretary,总经理副总经理业主代表行政办秘书,Title 职位,DirectorManagerAssistant ManagerSupe
7、rvisorCaptainClerkCoordinatorExecutive Chef,Guide Cashier Waiter/Waitress Bar TenderChef AttendantReceptionist Trainer,总监经理副经理主管领班文员协调员行政总厨,领位收银员服务员（餐饮）吧员厨师长服务员（客房）接待培训师,Title 职位,Carpenter Painter Security OfficerBar TenderChef AttendantReceptionFinancial Controller,美工司机厨工值班经理行李员总工程师库管员技工,木工油漆工保安员吧员厨师长服务员（客房）接待财务总监,ArtistDriverHelperDuty ManagerBellmanChief EngineerStorekeeperTechnician,Title 职位,PaymasterReceiving AuditorPurchasing,薪资员收货员审计员采购员,How much do you remember你记住了多少,Thank You!,
