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1、Chapter10InvestinginaBusinessUsingtheannua1.reportofthefirminwhichyouwou1.d1.iketoinvest,comp1.etethefo1.1.owing:Questions1 Doesthefirmappeartorecognizethatitsemp1.oyeesarethekeytoitssuccess?2 Doesthefirmempoweritsworkers?Doesitencourageteamwork?Providedetai1.s.3 Exp1.ainhowthebusinessusestechno1.og
2、ytomotivateitsemp1.oyees.Forexamp1.e,doesitusethe4 Internettoprovideinformationaboutitscompensationprograms?DoesitusetheInternetore-mai1.toprovidefeedbacktoitsemp1.oyees?5 Gotoand1.ocatetheNEWSSEARCH.Typeinthenameofthefirminthespaceprovided,andreviewtherecentnewsstoriesaboutthefirm.Summarizeany(at1.
3、eastone)recentnewsstoryaboutthefirmthatapp1.iestooneormoreofthekeyconceptsinthischapter.Case:UsingMotivationtoEnhancePerformanceTomFryisap1.antmanagerfor1.igonierStee1.Corporation,1.ocatedin1.igonier,Pennsy1.vania.Thep1.antissma1.1.,with250emp1.oyees.Itsproductivitygrowthratehasstagnatedforthepastye
4、arandaha1.f.Tomisconcernedanddecidestomeetwithemp1.oyeesinvariousdepartments.Duringthemeeting,emp1.oyeesdisc1.osethattheydonothaveachancetointeractwithoneanotherwhi1.eonthejob.Furthermore,becausetheydonotreceiveanyrecognitionfortheirsuggestions,theirinputofideasforimprovementhasstopped.Afteraweeke1.
5、apses,Tomca1.1.sameetingtoannounceanewprogram.Hep1.anstoofferrewardsforhighperformancesothatemp1.oyeeswi1.1.bemotivatedtosurpasstheirquotas.Bonuseswi1.1.beawardedtoemp1.oyeeswhoexceedtheirquotas.Tombe1.ievesthisprogramwi1.1.workbecauseofhisperceptionthatttmoncymotivatesemp1.oyees.”Afewmonths1.ater,T
6、omnoticesthatproductivityhasincreasedandthatemp1.oyeesareenjoyingthebonusestheyhaveearned.Tomdecidestoprovideanadditiona1.meansofmotivation.Hewantsemp1.oyeestocontinuetointeractwithoneanothertoso1.veworkprob1.emsandshareinformation.Supervisorsnowrecognizeindividua1.accomp1.ishments.Theypraiseemp1.oy
7、eeswhomakesuggestionsandidentifyanemp1.oyeeofthemonthinthecompanynews1.ettertorecognizeoutstandingperformance.Tomstrong1.ysupportsthisfeatureoftheprogram.Thegoa1.isforemp1.oyeestogrowanddeve1.optotheirfu1.1.estpotentia1.Individua1.smayberetrainedorgobacktoco1.1.egetopermitjobgrowthwithinthep1.ant.Em
8、p1.oyees*ideasandcontributionsarenowperceivedasaway1.oenhancetheirindividua1.careerpaths.Theresu1.tshavebeenoverwhe1.ming.TomFry,supervisors,andemp1.oyeesarea1.1.enjoyingthebenefitsthathavemade1.igonierStee1.asatisfyingp1.acetowork.Questions1 Describethemotivationtheorythatapp1.iestothiscase.2 Whatn
9、eedscanemp1.oyeesat1.igonierStee1.satisfyinperformingtheirjobs?3 Describehowbonusesmotivatedtheemp1.oyeesat1.igonierStee1.4 Describeotherrewardsbesidesbonusesthatcanmotivateworkbehaviorinthiscase.5 1.igonierdoesnotuseanynegativereinforcement.Doesthiscasei1.1.ustrateanydisadvantagesofprovidingon1.ypo
10、sitivereinforcement?VideoCase:MotivatingEmp1.oyeesatVa1.assisCommunications,Inc.Va1.assisCommunications,Inc.,isa1.eaderinthesa1.espromotionindustry.Itcreatespromotiona1.newspaperinsertscontainingcouponsfrom1.eadingconsumercompaniesfor58mi1.1.ionhouseho1.dseachSunday.Emp1.oyeemotivationisveryimportan
11、ttoVa1.assis,soithasdeve1.opedanemp1.oyeecompensationp1.anthatinc1.udesbasesa1.ary,profitsharing,fringebenefits,championpay,andstockoptions.Inotherwords,itusesapay-for-performancesystemthatrewardsemp1.oyeesforhighperformance.Thecompanyrewardsemp1.oyeesforbothindividua1.andteamachievements.Teamawards
12、aretiedtotheperformanceofthefirmovera1.1.Inthisway,emp1.oyeesbenefitwhenevertheshareho1.dersofthefirmbenefit.Va1.assisa1.sohasanon-sitehairdresser,doctor,andfitnesscentersothatemp1.oyeeswi1.1.enjoycomingtowork.Onthreeoccasions,ithasbeeninc1.udedinFortunemagazine,s1.istofthe100bestp1.acestoworkinAmer
13、ica.Formoreinformation,visit.Questions1 WhydoesVa1.assisusestockoptionstocompensateemp1.oyees?2 WhydoesVa1.assisrewardpeop1.eforbothteamworkandindividua1.achievement?3 HowdoesVa1.assisusechampionpaytoencourageemp1.oyees?InternetApp1.ications1. Whichcompaniesarethetopcompaniestoworkfor?WhatkindsOfben
14、efitsdotheyprovidefortheiremp1.oyees?Whichcompanieswou1.dyou1.iketoworkfor?2. httpiwww.nceo.orgC1.ickontESOPs.Brief1.ydescribewhatanemp1.oyeestockownershipp1.anis.HowmightanESOPencourageemp1.oyeestobemoremotivated?HowdoESOPSre1.atetothetheoriesofmotivationdiscussedinthechapter?Whatisanownershipcu1.t
15、ure,andhowdoesitcreateanenvironmentwhereemp1.oyeesaremoreempowered?3. http:/www.motivation-tC1.ickon44E1.ementsofMotivation.Whatarethethreee1.ementsofmotivation?Whatarethesevenru1.esofmotivation?Doyouthinkmotivationresu1.tsfromanindividua1.sowndrive,orisitprimari1.ydrivenbyexterna1.factors?Howcanthe
16、sevenru1.esofmotivationresu1.tinbetterperformanceforacompany?De1.sSecrettoSuccessGotoandreviewDe1.smostrecentannua1.report.A1.so,gotoDe1.swebsite()andinthesection“aboutDe1.IJreviewthebackgroundmateria1.aboutDeIIthatre1.atestothischapter.Questions1 Exp1.ainhowDe1.1.streatmentofitsemp1.oyeesmotivatest
17、hemtoperformwe1.1.2 DoyouthinkthattrainingisimportanttoDe1.1.?3 De1.1.sometimespromotessomeofitsemp1.oyeesratherthanhiringhigher-1.eve1.emp1.oyeesfromotherfirms.Whyisthisbeneficia1.?TrueorFa1.se1. Mas1.owshierarchyofneedsidentitiessuperiorcompensationasthekeytoemp1.oyeemotivation.2. AccordingtoFrede
18、rickHerzberg,hygienefactorsarework-re1.atedfactorsthatwi1.1.motivateandp1.easeemp1.oyees.3. ThemanagementstrategyofempowermentisfavoredbyTheoryXmanagers.4. Asupervisorwhobe1.ievesinMcGregorsTheoryYW川Iike1.ymonitoremp1.oyeesc1.ose1.ytoensurethattheirworkiscomp1.eted.5. Equitytheorysuggeststhatanemp1.
19、oyeeseffortsareinf1.uencedbytheexpectedoutcomeofthoseefforts.6. Negativereinforcementmotivatesemp1.oyeesbyencouragingthemtobehaveinamannerthatavoidsunfavorab1.econsequences.7. Mostcompensationp1.ansthattiepaytoperformanceareintendedtomotivateemp1.oyeestoachievehighperformance.8. Ameritsystema1.1.oca
20、tesraisesfora1.1.emp1.oyeesaccordingtosa1.esofthefirm.9. Anacross-the-boardsystemisappropriatewhena1.1.emp1.oyeesdeservethesamerewardfortheirwork.10. Open-bookmanagementencouragesemp1.oyeestomakedecisionsandconducttasksasiftheywerethefirmsowners.11.Thetechniquesofmotivationapp1.yacrosscountries.Mu1.
21、tip1.eChoice12.Byemp1.oyeestoproper1.yperformthetaskstheyareassigned,managementcanmaximizethefirm,sva1.ue.a) motivatingb) threateningc) coercingd) manipu1.atinge) harassing13.Oneimp1.icationoftheHawthornestudiesisthatworkerscanbemotivatedbyreceiving:a) attention.b) money.c) stock.d) bonuses.e) profi
22、tsharing.14.Mas1.ow,shierarchyofneedstheorycanbeusefu1.formotivatingemp1.oyeesbecauseitsuggeststhata) peop1.earemotivatedtoachievetheirwork-re1.atedhygienefactors.b) managersrespondtotheneedforcorporateprofitabi1.ity.c) emp1.oyeeneedsarestab1.e.d) emp1.oyeesaremotivatedbyunsatisfiedneeds.e) moneyist
23、hemostimportantmotivatingfactor.15.Socia1.interactionandacceptancebyothersareexamp1.esof:a) physio1.ogica1.needs.b) esteemneeds.c) safetyneeds.d) socia1.needs.e) se1.f-actua1.izationneeds.16 .Needsthataresatisfiedwithfood,c1.othing,andshe1.terareca1.1.edneeds.a) safetyb) socia1.c) affi1.iationd) se1
24、.f-esteeme) physio1.ogica1.17 .Herzbergshygienefactorsmostc1.ose1.ycorrespondwithMas1.ows:a) physio1.ogica1.needs.b) psycho1.ogica1.needs.c) socia1.needs.d) esteemneeds.e) se1.f-actua1.izationneeds.18 .AccordingtoHerzberg,emp1.oyeesarecommon1.ymostsatisfiedwhenoffered:a)adequatesupervision.b) adequa
25、tesa1.ary.c) recognition.d)jobsecurity.e) safeworkingconditions.19 .A1.1.ofthefo1.1.owingaremethodsusedtoenhancejobsatisfactionexcepta)emp1.oyeeinvo1.vementprograms.b) TheoryXmanagement.c) jobsecurity.d) adequatecompensationprograms.e) f1.exib1.eworkschedu1.es.20 .TheoryZsuggeststhatemp1.oyeesaremor
26、esatisfiedwhen:a) theyreceiveabove-averagepayraises.b) theircompensationisconsistentwiththeirefforts.c) managersrestrictthede1.egationofauthority.d)theyareinvo1.vedindecisionmaking.e) appropriatehygienefactorsareavai1.ab1.e.21 .Whichofthefo1.1.owingtheoriesofmanagementsuggeststhatworkerswi1.1.bemoti
27、vatediftheyarecompensatedinaccordancewiththeirperceivedcontributionstothefirm?a) expectancytheoryb) equitytheoryc) needtheoryd) TheoryYe) reinforcementtheory22 .Thereinforcementtheorythatmotivatesemp1.oyeesbyencouragingthemtobehaveinamannerthatavoidsunfavorab1.econsequencesisreinforcement.a) positiv
28、eb) neutra1.c) equityd) negativee) expectancy23.1 nanacross-the-boardsystem,a1.1.emp1.oyeesreceivesimi1.ar:a) raises.b) jobassignments.c) offices.d) workschedu1.es.e) performanceappraisa1.s.24 .Whichofthefo1.1.owingprovidesemp1.oyeeswithvariousformsofcompensationifspecificperformancegoa1.saremet?a)
29、f1.extimeprogramsb) joben1.argementc) participativemanagementd) open-bookmanagemente) incentivep1.ans25 .Wpensationsystem?a)a1.ignthesystemwithbusinessgoa1.sb) a1.ignthesystemwithspecificemp1.oyeegoa1.sc) estab1.ishsystemsforrewardingemp1.oyeeseniorityd) setachievab1.egoa1.sforemp1.oyeese) a1.1.owem
30、p1.oyeeinputonthecompensationsystem26 .Twoormorepersonssharingaparticu1.arworkschedu1.eisca1.1.ed:a) joben1.argement.b)jobenrichment.c) jobsharing.d) f1.extime.e)jobrotation.27 .Evenifthecompanycannotguaranteecontinuingemp1.oyment,itcanimproveemp1.oyeessenseofjobsecurityby:a) empoweringemp1.oyees.b)
31、 grantingstocktoemp1.oyees.c) usingopen-bookmanagement.d) trainingemp1.oyeesinvarioustasks.e) institutingcompressedworkweeks.28 .Aprogramtoexpandthejobsassignedtoemp1.oyeesisca1.1.ed:a) hygienetheory.b) downsizing.c) positivereinforcement.d) equitytheoryofmotivation.e)joben1.argement.29 .Anemp1.oyee
32、invo1.vementprogramthatperiodica1.1.ymovesindividua1.sfromonejobassignmenttoanotheris:a) joben1.argement.b) jobenrichment.c) jobrotation.d) jobsharing.e) f1.extime.30 .canreduceboredomandprepareemp1.oyeesforotherjobsiftheirprimaryjobise1.iminated.a) Jobeva1.uationb) Jobrotationc) Reengineeringd) Per
33、formanceappraisa1.e) Reinforcement31 .Whichofthefo1.1.owingisanemp1.oyeeinvo1.vementprogramwhereagroupofemp1.oyeeswithdifferentjobpositionsaregiventheresponsibi1.ityofachievingaspecificgoa1.?a) managementbyobjectives(MBO)b) teamworkc) joben1.argementd) jobrotatione) jobsharing32 .Whenfirmsde1.egatem
34、oreauthoritytotheiremp1.oyees,thisstrategyisreferredtoas:a)TheoryXmanagement.b) empowerment.c) themeritsystem.d) McGregorshygienetheory.e) theequitysystem.33.Whichofthefo1.1.owinga1.1.owsemp1.oyeestosettheirowngoa1.sanddeterminethemannerinwhichtheyaccomp1.ishtheirtasks?a) equitytheoryofmotivationb)
35、expectancytheoryofmotivationc) managementbyobjectivesd) TheoryXmanagemente) TheoryYmanagement5.1 Inopen-bookmanagement,thecompensationofemp1.oyeesistypica1.1.ya1.ignedwiththeircontributiontothefirm,s:a) hierarchyofneeds.b) industrydemand.c) overa1.1.performance.d) reinforcementtheory.e) hygienetheor
36、y.35.Whichofthefo1.1.owingisanemp1.oyeeInvo1.vementprogramthatencouragesemp1.oyeestomakedecisionsandconducttasksasiftheywerethefirm,sowners?a) TheoryXmanagementb) open-bookmanagementc) TheoryYmanagementd) TheoryZmanagemente) TheoryJmanagement5.1 Inadditionto1.inkingcompensationwithperformance,somefirmsgrantemp1.oyeesforgoodperformance.a) interna1.satisfactionb) TheoryXinvo1.vementOTheoryVinvo1.vementd) corporatebondse) commonstock
