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1、QualityPolicyAndQualityTargetsAsofMarch,2013Needtoupdatein“QualityManualQUalitVPOHCy: LeadingTechnology:Positioningatfirst-tierinsameindustry,leadingtechnologydevelopmenttrendamongsamekindofproductsinmarket. High-EndQuality:Highlyprofessionalizedproductswithstablequality Customer-Oriented:Focusingon
2、customersanticipation,achievingpromisemadetocustomers,andsatisfyingcustomersexpectation. ConstantImprovement:Keepingconstantadvancementandimprovement,andmaintainingprosperouscompanydevelopment.QUalityTargets： CSI-CustomerSatisfactionIndex-80scoreabove COPQ-CostOfPoorQuality80Summaryofeachkindofmachi
3、nesCSIscore/unitsEachProductQuestionnairestocustomerafter3monthsafterassembled.SalesgivethecalltothecustomerandgetthefeedbackSalesQualityandManagement2COPQ95%Qualifiedquantity/checkedquantity*100%EachmonthNeedtochangecurrentinspectionmethod.Qualityfocuskeypartsandkeysuppliersforevaluation.QualityPur
4、chasing4Weldingpartsqualitypassratepercentage95%Qualifiedquantity/checkedquantity*100%EachmonthNeedtochangecurrentinspectionmethod.Qualityfocuskeyselfmakingparts.QualityProductcontrol51sttimepassrate-Finalproduct100%ualifiedquantity/checkedquantity*100%EachmonthPDIinspectionrecordQualityProductcontr
5、ol6Deliveryontimerate(Supplier)95%Thelotsdeliveredontime/totaldeliverylotsMonthlyINFORWarehousePurchasing7ServiceCSI95%MonthlyFeedbacksheetfromcustomerserviced.AftersalesAftersales8Equipmentgoodrate95%(TotalUnits-Repairedunits)fotalunits*100%MonthlyStat.datafrommaintainsMaintainsMaintainsNo.QualityT
6、argetsTargetValueCalculationFormulaMeasureFrequencyMonitoringMethodAllocatedtoDepts.AssessedDepartment9Completedrateoftrainingplan85%Monthlytrainedpeople/Monthlyplannedpeople*100%MonthlyTrainingplanandTrainingRecordHRHR101sttimepassrateofnewproductdevelopment.100%YearlyTBSales11Inventoryaccuracyrate
7、98%HalfYearINFORRecordandInventorycheckWarehouseWarehouse12Plancompletedontimerate100%MonthlyINFORWOdeallinecomparedwithWOactuallycompleteddate.ProductionplanningProductionControl13Deliveryontimerate95%Deliveredontimeunit/Totaldeliveredunits*100%MonthlyINFORdeliverydatewithActualdeliverydateDeliverydepartmentDeliverydepartment14Productionplansatisfysalesorderrate95%MonthlyProductionplanningProductionplanning
