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1、-TapescriptUnit 1 Applying for a JobII. Listening Task1.RecruitmentWhen a pany needs to recruit or employ new people, it may decide to advertise the job or position in the appointments section of a newspaper or on the Internet. People who are interested can then apply for the job by sending in a let
2、ter of application or cover letter and a curriculum vitae (CV) or rsum containing details of their education and e*perience. A pany may also ask candidates to plete a standard application form. The panys Human Resource Department or Personnel Department will then select the most suitable application
3、s and prepare a short list of candidates or applicants, who are invited to attend an interview. 2.Some mon Aspects of Job InterviewingJob interviews are all about making the best matches. Both the pany and the job-seeker want to determine if there is a correct fit between them. Job-seekers going on
4、job interviews can basically e*pect one of two styles of interviewing, the traditional job interview and the behavioral interview. While the styles differ, there are some basic activities job-seekers need to do both before and after the interview in order to succeed. Preparing and Researching: Job-s
5、eekers must spend time before the interview conducting research on the type of job, pany, and industry they are interviewing. Your knowledge of these factors is critical to your success. Anticipating Questions and Preparing Answers: Although the types of questions differ depending on the interviewin
6、g style, job-seekers must plan and be prepared for the typical types of questions. You should not memorize answers, but script specific responses so that you will be able to remember more details when asked about the question in the interview. You should also have several questions ready to ask the
7、interviewer. Follow-Up: It is amazing how many job-seekers skip this crucial step. You must immediately write a thank-you note to each person who interviewed you. Not only is this letter part of professional etiquette, but it is often time to reinforce a concept or skill that you have and that the e
8、mployer desires in the person they will be hiring. 3.Traditional Interview and Behavioral InterviewThe traditional job interview uses broad-based questions such as, why do you want to work for this pany, and tell me about your strengths and weaknesses. Interviewing success is more often based on the
9、 ability of the job-seeker to municate than on the truthfulness or content of their answers. Employers are looking for the answer to three questions: does the job-seeker have the skills and abilities to perform the job; does the job-seeker possess the enthusiasm and work ethic that the employer e*pe
10、cts; and will the job-seeker be a team player and fit into the organization. The behavioral job interview is based on the theory that past performance is the best indicator of future behavior, and uses questions that probe specific past behaviors, such as: tell me about a time where you confronted a
11、n une*pected problem, tell me about an e*perience when you failed to achieve a goal, and give me a specific e*ample of a time when you managed several projects at once. Job-seekers need to prepare for these interviews by recalling scenarios that fit the various types of behavioral interviewing quest
12、ions. Recent college grads with little work e*perience should focus on class projects and group situations that might lend themselves to these types of questions. Hobbies and volunteer work also might provide e*amples you could use. Job-seekers should frame their answers based on a four-part outline
13、: (1) describe the situation, (2) discuss the actions you took, (3) relate the outes, and (4) specify what you learned from it. Unit 2 Business Phone CallsII. Listening Task1.How to Make Business Phone CallsBeing good in your job requires a lot of hard work. It is about submitting the most prehensiv
14、e report, shining during business meetings, being able to meet your deadlines, and having good presentation skills. Equally important as these petencies is your ability to conduct effective business phone calls.Phone calls can be very useful tools in developing your business. Its a munication proces
15、s which can contribute a lot to your business if you know how to make every phone call work for your objectives. Here are some tips for making business phone calls. 1. Develop a professional greeting. Dont just say hello and jump into your telephone presentation without taking a breath or allowing t
16、he other party to participate. Your greeting should err on the side of formality. Begin with Mr., Mrs. or Ms, as in Good morning, Mr. Smith. Or Good evening, Mrs. Jones. Everyone else says, Hello. Be different. Be professional.2. Introduce yourself and your pany. My name is John Smith with ABC pany.
17、 Were a local firm that specializes in helping businesses save money. Dont get too specific yet. Dont mention your product. If you do, that allows the other party to say, Oh, were happy with what weve got. Thanks anyway, and hang up. By keeping your introduction general, yet mentioning a benefit, yo
18、ull peak your prospects curiosity and keep them on the line longer.3. E*press gratitude. Always thank the potential client for allowing you a few moments in his busy day. Tell him that you wont waste a second of his time. I want to thank you for taking my call. This will only involve a moment of you
19、r time so you can get back to your busy schedule.Dont say that youll just take a moment. The feeling evoked by them hearing that youll take anything from them will put them off.4. State the purpose of your call. Its best if you can provide the purpose within a question. If we can show you a way to i
20、mprove the quality of your product at a lower cost, would you be interested to know more This is very likely to get a yes response. At this point, youre ready to start selling an opportunity to meet this person or get their permission to provide them with more information. Youre not selling your pro
21、duct yetyoure selling what your product will do for him.5. Schedule a meeting. Get a confirmation to meet, either in person or to the teleconference to get the information you need in order to give a solid presentation. If hes so interested that he wants to do it right then and there, thats OK.6. If
22、 a face-to-face meeting is the most appropriate ne*t step, use the alternate-of-choice questioning strategy. Offer him two times, Mr. Johnson, I can pop by your office at 2:15 p.m. today to discuss this further. Or would 9:45 a.m. tomorrow better suit your schedule You didnt say, When can we meet Wh
23、en you use the alternate of choice, you take control of getting the appointment. And note: Asking for an off-hour gets you noticed. Theres something about setting a meeting at an off-hour that says youre a salesperson wholl be punctual and respect your prospects time. Try it.7. Thank them for their
24、time today and for the uping appointment. Reconfirm the date, time and location of the appointment. Ask for directions if you need them. Tell him how much preparation youll do in order to make the best use of the time youll share. Give him your contact information this way: If anything else es to mi
25、nd that I should be aware of prior to our meeting, please contact me at 88662688”.8. Follow up. If your meeting is more than a few days in the future, send a letter of confirmation immediately. If the meeting is tomorrow, send an confirmation. Keep it short and upbeat.2.Telephone MannersAlthough ema
26、il and instant messaging are quickly being standard forms of office munication, the telephone still plays an important role in business. Just like a face-to-face meeting, telephone conversations are e*pected to follow certain rules of etiquette to help make the e*perience pleasant and productive for
27、 all those involved. When making a business call, be sure to first identify yourself and your pany. If youre routed to a receptionist or operator, also include the name of the person youre trying to reach. A simple, Hello, this is Mark Robert from Pacific Edge International. May I speak to Mary Gran
28、d will do. Be prepared with one or two sentences e*plaining the purpose for your call. When you are connected with the person, state the purpose of your call and then be sure to ask if you are calling at a convenient time. This is one of the most overlooked areas of phone etiquette, and allows the p
29、erson youre calling the opportunity to better address your needs at a later time. People make business phone calls for specific reasons. Very rarely do clients call just to catch up. Telephone calls usually lead to some action to be taken, so make sure your first vocal impression is a good one by tr
30、ying to answer the phone as pleasantly and professionally as possible. Identify yourself and your pany when receiving an ining call. While its not impolite to say, Pacific Edge International, Mark Robert speaking, it might be easier on the listener to say, Thank you for calling Pacific Edge Internat
31、ional. This is Mark Robert. How may I help you Variations on this theme can convey your greeting quite effectively. If you work at a large corporation with many departments, it may also help to include your department or section name, This is Mark Robert, accounts receivable. How may I help you If y
32、ou have to leave a message or voice mail for someone, make it short and to the point. Speak clearly and slowly and leave your name, phone number, and a brief message. Say your name and number at the beginning and again at the end of the message, especially if you dont know the person youre calling.
33、If the voice mail system allows you to play back your message, consider taking advantage of that feature to make sure your message is clear and municates your needs.Returning messages promptly is always appreciated. Its customary to return telephone calls within 24 hours. If you cannot attend to the
34、 callers needs within that time, briefly phone the person to say when you will be available.3.Telephone EnglishA lot of people find it difficult to make phone calls in a foreign languageand thats understandable. You cant see the person you are talking to, their voice might be unclear, and you might
35、find it difficult to find the right words.One thing you can do to improve your telephone skills is to learn some of the multi-word verbs that are monly used in telephone conversations. Most of them are featured in this module. Hold on means waitand hang on means wait, too. Be careful not to confuse
36、hang on with hang up! Hang up means finish the call by breaking the connectionin other words: put the phone down. Another phrasal verb with the same meaning as hang up is ring off. The opposite of hang up or ring off is ring up. If you ring somebody up, you make a phone call.And if you pick up the p
37、hone, (or pick the phone up) you answer a call when the phone rings. If you are talking to a receptionist, secretary or switchboard operator, they may ask you to hang on while they put you through. Put through means to connect your call to another telephone. With this verb, the object (you, me, him,
38、 her, etc.) goes in the middle of the verb: put you through. But if you cant get through to the person you want to talk to, you might be able to leave a message asking them to call you back. Call back means to return a phone call. If you use an object (you, me, him, her, etc.), it goes in the middle
39、 of the verb: call you back. Unit 3 At the Meeting II. Listening Task1.MeetingsMeetings are municating with an audience in a format in which more than one individual e together to introduce, review, or decide something. Many people make fun of meetings and say they are a waste of time but these are
40、the places and times when a lot of decisions are made and business gets done. Meeting times and places have bee more plicated as new technologies have emerged and bee less e*pensive and more popular. As e*amples, teleconferences are now a standard way to bring people in different places together for
41、 a meeting. Videoconferences are more e*pensive and require broadband connections and more e*pensive equipment, but their use is growing rapidly. The use of audio and video conferencing over the Internet is now growing quickly. Its lower price is attractive, but the lower quality can be a distractio
42、n.Usually someone calls a meeting, and other people check their calendars and attend if their schedule is free and they dont have a conflict or other prior mitment. A meeting place and meeting time are arranged, and an agenda or the goals of the meeting are set. Once these are established and agreed
43、 on, people prepare what they will need for the meeting, like graphs, or a PowerPoint presentation. The future of meetings is that they will happen anywhere you are, any time you are awake. Businesses now often have to make strategy and plan and take action quickly. To do this, the people involved h
44、ave to e together in some form, review the situation, and make a decision. More and more, these people are in different places, and may even speak different languages. These are the challenges that modern meeting technologies need to solve. Advances in pression and streaming technologies are allowin
45、g higher and higher quality audio and video transmission over the Internet, so many people believe small, affordable Internet meeting technologies are the future of meetings when people cant meet face to face.2.Why Have a MeetingDepending on your job, you may be involved in meetings once a week or s
46、everal times a day. Many work teams, for e*ample, function by meeting together formally and informally to discuss workplace issues. Organizations use meetings to help co-ordinate activities involving a number of people or work groups. Meetings are used to negotiate sales, investigate problems, plan
47、events, set up business arrangements, develop new procedures and so on. munity bodies and social clubs also have regular meetings, so even your spare time can be taken up in this way.Meetings offer many benefits to an organization and its members. A well-run meeting encourages co-ordinationpeople ca
48、n keep up-to-date with developments and changes, which means better planning and co-operation between sections. Meetings can give people an opportunity to share ideas and help develop team spirit. Other benefits of well-managed meetings include greater organizational consensus resulting from collabo
49、ration, and more effective problem solving.Different situations require different kinds of meetings. Depending on the problem to be solved, the type of business to be transacted and the nature of the group and leadership style, you might choose: mittee meetings; conferences; informal decision-making sessions; conventions; general staff meetings; formal board mee
