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1、1. Organizationalgoalsarethebasisforanorganizationtomotivateemployeesanddepartmentsandcontrolorganizationalandpersonalperformance,andcanprovidedirectionandguidingprinciplesfororganizationaldevelopmentandpersonalwork.Accordingtothegoalsoftheorganization,eachdepartmenthasitsowngoalsandfurtherdividesth
2、eworkcontentofeachorganizationmember.Duringtheimplementationoftheplan,theorganizationcancompareandanalyzetheperformanceoftheenterpriseandemployeesaccordingtogoalsandthecurrentresults,andadjustthefutureplan.Objectivesaregenerallyregardedastheobjectivesofthebusinessleveloftheorganization.Theyareusuall
3、ythefuturedevelopmentformulatedbyeachdepartmentbasedonthegoalsandstrategiesoftheorganizationandwiththeresponsibilityofthedepartmentasthecore.Objectivesaremorerelevanttothespecificdevelopmentplansandmeasuresofdepartments,andeachdepartmentneedstofollowthespecificpathofObjectivestocompletetasks.Policie
4、saretherulesandframeworksformulatedbytheorganizationtostimulatetheworkoftheorganizationandindividualsaccordingtotheobjectivesandresponsibilitiesoftheorganizationgoalsandbusinessdepartments.Policiescanalsoaccuratelyconveythevaluesandattitudestowardsstakeholders.GoalsandObjectivesarethebasisforpolicyf
5、ormulation.Accordingtothecaseinformation,ShangriLaHotel,inordertopromotethedevelopmentofthecompany,firstformulatedgoals,includingincreasingoperatingrevenueandexpandingthenumberofbusinesscustomers,whichprovidesadirectionforthedevelopmentoftheorganization.Eachbusinessdepartmentformulatesitsownobjectiv
6、esaccordingtogoals,includingspecificroutesforairportpickupbythebusinessdepartment.ThecompanyanddepartmentpoliciesareformulatedaccordingtoGoalsandObjectives,forexample,theperformanceandbonusresultsofbusinesspersonnelareevaluatedaccordingtothefavorablecommentsofbusinesscustomers.Thisallowsallorganizat
7、ionmemberstoworktowardsGoalsandObjectives.2. Thedifferencebetweenformalorganizationsandinformalorganizationsisthatformalorganizationscomefromformaltasksintheprocessoforganizationaldevelopment.Informalorganizations,thereisusuallyaclearandreasonabledelegationofauthority.Eachpositionhasaclearmanagement
8、andcontrolscopeandresponsibility.Accordingtotheorganizationalstructure,formalorganizationshaveaclearreportingstructureandmethod,andcanpasstheorganizationalstructure,Toachievethecoordinationandcontroloforganizationalmembers,aformalorganizationusuallyhasclearorganizationalpolicies,objectivesandfunctio
9、ns.Informalorganizationsaremorelooselyorganizedbasedoninterpersonalrelationships,friendship,interests,etc.Theseorganizationshaveweakcoordinationandcontrolcapabilities,lackclearpostrights,responsibilities,andcontrolscope,andusuallylackclearpoliciesandreportingstructures.Informalorganizationsalsoformi
10、nterpersonalnetworks,TherelationshipbetweenmembersOfinformalorganizationsandthefactorsOfinformationtransmissionwillaffecttheemployeeperformanceandworkresultsofformalorganizations.Forexample,thechefteaminShangriLaHotelisaformalorganizationwithachef,adeputychefandachef,whilethechefandtheservicestaff,c
11、leaningstaff,etc.Therestoftheinterpersonalrelationshiporganizationsareinformalorganizations.3. Theopensystemtheoryemphasizesthatanorganizationisanopenanddynamicsystemthatconstantlyinteractswiththeexternalenvironment.Inessence,anorganizationisasubsystemunderthesocialsystem,andalldepartmentswithintheo
12、rganizationarealsoconsideredassubsystemsoftheorganization.Allsystemsneedtoexchangeandinteractwithexternalsystems.Therefore,organizationalmanagersneedtoshifttheirmanagementfocusfrominternalresourcestoorganizationalenvironment.Opensystemtheorybelievesthatorganizationalmanagementneedstofullyconsiderorg
13、anizationalinputandoutputandsystemstatus,andorganizationaldevelopmentandchangewillaffecttheexternalsystemandinternalsubsystemstoachieveintegrity.ShangriLa,asanorganization,isasubsystemofthesocialsystem.Thesystemneedstoinputcapital,humanresources,informationandequipment,andoutputhigh-qualityservicesa
14、ndfoodafterprocessingbyvariousdepartmentswithintheorganization.InthedevelopmentprocessofShangriLaHotel,itisnecessarytoconsidernotonlytheexternalfactorssuchasthecompetitivenessofothercompetitorsandfoodpricequalityintheexternalsystem,butalsotheinternalfactorssuchastheenthusiasmandworkskillsoftheintern
15、alstaff.Afterachievingthecoordinationofallsystems,ShangriLaHotelwillfurtherdevelop.4. Thestakeholdertheoryholdsthatstakeholdersrefertoorganizationsandindividualswhoseowninterestsareaffectedbyorganizationaldecisionsandactions.Stakeholdersincludenotonlyinternalstakeholderssuchasshareholders,managersan
16、demployees,butalsoexternalstakeholderssuchascreditors,customers,communityresidents,governmentsandmedia.ThestakeholdersintheShangriLaHotelcaseinclude:Customers:Thequalityoffoodandserviceenjoyedbycustomersinthehotelisgreatlyaffectedbytheorganization.Theyarealsothesourceofthehotelsprofitsandtheobjectof
17、valueprovision.Thecustomersimpressionandevaluationdeterminethesustainabilityofthehotelsdevelopment.Managers:includingthechefandthegeneralmanager,areimportantmanagersofthishotel.TheyworkthroughtheShangriLaHotelplatformtoexchangecompensationandrealizepersonalvalue.Theirdecisionsandactionsdirectlyaffec
18、ttherealizationofdepartmentalandorganizationalgoals.Grassrootsemployees:GrassrootsemployeesarealsoimportantstakeholdersofShangriLaHotel.Theyarethespecificexecutorsofthehotelplanandgoalrealizationpath.Theirworkqualitydirectlyaffectsthecustomerexperienceandtherealizationoforganizationalgoals,andthehot
19、elalsopaysthem.Hotelowners:HotelownersaretheprovidersandownersofallfundsandresourcesofShangriLaHotel,andtheyarealsothesharersofthesurplusvalueofhoteloperation.Thequalityofhoteloperationandprofitdirectlyaffectstheownersvalue.5. Controlstrategyreferstothearrangementofsystemsandincentivemeasurestocontr
20、oltheperformanceoforganizationalmembers.Controlstrategiesincludeadjustingtheorganizationalstructure,rewardingandpunishing,financialbudgeting,formulatingrulesandprocedures,etc.Accordingtothecaseinformation,itisanimportantcontrolstrategytoformulateformalrulesandproceduresforShangriLa,includingthesigni
21、ngandinspectionproceduresforpurchasedmaterials.Inthecase,itissaidthatthecurrentunreasonableprocedureshavecausedconfusioninthekitchenwork.ShangriLaHotelshouldalsoimplementfinancialbudget.Thecostofthehotelinthegrowthprocesscanbecontrolledthroughfinancialbudgetandsettlement.ShangriLaHotelcanpreparebudg
22、etaccordingtotheorganizationalgoalsofthenextyearandtheresourcesrequiredbyeachdepartmenttoachievethegoals,andcontrolitscostbymakingfinalaccountsattheendoftheyearandtheendoftheyear.Rewardsandpunishmentsarealsoveryimportant.ShangriLaHotelshouldrewardemployeeswhohaveachievedorganizationalgoalsandimprovedcustomerevaluation,andpunishemployeeswhohavebrokenthesegoals.
