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1、TrendsinGenerativeAlforSalesInsightsfromMoreThanl,0SalesProfessionalsonUsingGenerativeAIatWorkResearchMethodologySalesforcenductedasurveyongenerativeAlinpartnershipwithYouGovfromMay18-25.2023.Itincludedmorethan4l135full-timeemployeesacrosssales,service,marketing,andcommerce.Thedatainthisguidereflect
2、sresponsesfrom1.036full-timesalesprofessionals,representingcompaniesofavarietyofsizesandsectorsintheUnitedStates.UnitedKingdom,andAustralia.Thesurveytookplaceonline.ThefigureshavebeenweightedandarerepresentativeofallU.S.,U.K.,andAustralianfull-timeemployeesovertheageof18.TableofContentsForeword0401i
3、GenerativeAlisHelpingTeamsSellFasterandMore0502SalesTeamsFeelUnpreparedforGenerativeAl0603BuildingTrust:SellersWantOversightandSecureData0704BuildingSkills:SellersWantTrainingandOpportunities_qqMoreAlResourcesforSalesTeams09ForewordJennifer1.agalyEVP.Sales,SalesforceYouveprobablyheardalotaboutgenera
4、tiveAlbynow.Youveprobablyeventriedusingitforbasictaskslikewritingemails,onlytogetbackgenericpywithquestionableaccuracy.Notveryrevolutionary.ImagineusinggenerativeAlthatpullsnotjustfrompublicdatabases,butfromcustomerdatayoucantrust.Thistlcanseethatacustomerjustbrowsedyourwebsiteandlaunchedanewproduct
5、.ThenitcanCreateasalesstrategyforyourteamthatssorelevantandpersonal,itmakesjuniorsellersaseffectiveastopreps.Nowthatsagamechanger.AtSalesforce,we,vemadethisdreampossible.WeseegenerativeAlasthetechnologyofourlifetime.Andwewanttohelpyoudifferentiateyourselfandyourcompanybysupersizingyourskillswithgene
6、rativeAl.Hereshow.ThefirstwaveofgenerativeAlwillcomeoverthenextyearortwo.Duringthisfirstpartoftheinnovationcycle,theadvantagewillgototheearlyadopters.Myadvice?Getinnovative,actwithurgency,anduseit.Then,therewillbeasecondwaveofgenerativeAl.asitsusebecomeswidespreadandsustainable.Thatswhentheadvantage
7、willgotothecompanieswiththecleanestcustomerdata.Myadvice?Dontwaittotoshoreupyourdata.Togetyoustarted,thisreportshedslightonhowmorethan1,000sellersareexperimentingwithgenerativeAl.Youlllearnhowtheyreovercomingskillsandtrusthurdles.YoullgetinsightsforcatchingthefirstwaveofgenerativeAlwithnewtools.Andy
8、oulllearntheimportanceofcleaningandsecuringyourcustomerdatatousethistechnologyeffectivelylong-term.01SalesprofessionalsalreadyusinggenerativeAlareusingitto:GenerativeAlIsHelpingTeamsSellMore,FasterOverhalfofsalesprofessionalsagreethatgenerativeAlhelpsorwillhelpthemdoIheirjobsbetterinseveralways:56%s
9、ayithelpsorwillhelpthemincreasesales.58%ofsalespeopleagreegenerativeAlhelpsorwillhelpthemincreaseproductivity.Theyestimateitsavesorcouldsavethem4.5hoursaweek.SalesprofessionalsarealreadyusinggenerativeAltohelpwithavarietyoftasks,fromresearchingaccountsandwritingprospectingemailstocreatingsalesreport
10、sandbuildingsalesstrategies.61%sayithelpsorwillhelpthembetterservecustomers.Thefutureofsalesistoserve,notsell.GenerativeAlgivesusguidancethatssopersonalandprecise,we,realwayspresentingthemostrelevantsolutions-nopushingrequired.AutomatesalescommunicationsMarcusChanSalescoachandauthorofSix-FigureSafes
11、SecretsSalesTeamsFeelUnpreparedforGenerativeAlSalesprofessionalsreportlowgenerativeAladoptioncomparedtomarketingcounterparts.AboutathirdolsalesprofessionalsarecurrentlyusingorexperimentingwithgenerativeAl.Thatsmorethaninservicebutlessthaninmarketing.Whatsholdingsalesteamsback?1.argely,atrustandskill
12、sgap.MostsalesprofessionalssaygenerativeAlintroducesnewsecurityrisks,andnearlyhalf(49%)alsothinkgenerativeAloutputsareinaurate.Manyalsofeelunprepared.Only47%saytheyknowhowtogetthemostvalueoutofgenerativeAlatwork.Currentlyi11oorperimentrtgPlanuseAtrustgap:Askillsgap:ofsatesprofessionalssaygenerativeA
13、lintroducesnewsecurityrisks.ofsatesprofessionalssaytheydontknowhowtosafetyusegenerativeAlatwork.AnitaNielsenSafesleaderandauthorof-BeatTheBotsHowYourHumanityCanFUture-ProofYourTechSalesCareerTherealityisthatbeingunpreparedisachoice.ThebenefitscomewhenweseeAlasatool,notaterror,andbringItIntooursalesm
14、otions.Acallforhumanoversight:olsalespfo,esoraJ8sayhumanoversighti$importantIorusinggeneratrveAl.BuildingTrust:SellersWantOversightandSecureDataToclosethetrustgap.salesprofessionalsprefertokeepahumanintheloopandprotectsensitivedata.Themajorityofsalesprofessionalssayethical-useguidelinesarecriticalfo
15、rsuccessfullyusingthistechnology.Mostalsocallforhumanoversighttoverifyitsconclusions,withmorethantwo-thirds(68%)agreeingthatgenerativeAllackshumancontextualknowledge.Salesprofessionalsarealsofocusedondatasecurity,with63%sayingthattheirmpany,sdataisnotproperlysetupforgenerativeAl.Acallforethicalguide
16、lines:ofsalesp1essiona怜eayCao/、emcausegude*nesare04/oJcriticalforudnggenerativeAl.Scott1.eeseSalesleaderandForter,Scoit1.eeseConsultingBeforewecanexperiencethebenefitsOfgeneratitrustIt.WorkwithyourtechnicalteamstoSafeglmonitorresultsforInaccuracyandbias.TrustedcustomerdataSalesprofessionalssaythesea
17、rethemoreimportantfactorsforusinggenerativeAl:HumanoversightEnhancedsecuritymeasuresEthicaluseguidelinesCombinedpublicandprivatedata(e.g.,customerdata)WeAl9wehavetoknowwecanardcustomerdataandwe,lltrainsellersBuildingSkills:SellersWantTrainingandOpportunitiesAsgenerativeAlarrivesatwork,salesprofessio
18、nalsaretornbetweenbetweenfeelingexcitedandunprepared.Ononehand,salesprofessionalsareconcernedaboutjobsecurity,with39%worryingtheywilllosetheirjobsiftheydontlearnhowtousegenerativeAlatvork.Ontheotherhand,theyseethepotentialofgenerativeAltobringposilivechangetotheirrole:56%ofsalesprofessionalssaythatg
19、enerativeAlwilltransformtheskillstheyneedatwork.usegenerativeAl.63MofsalespeopleexpecttheirJ5employertoprovidethem4opportunitiestolearnhowEagertolearn,salesprofessionalsarelookingtotheircompaniesforopportunitiestoworkwithgenerativeAl.AlResourcesforSalesTeams:DiscoverourAltoolsforsales.isittheSeehowSalesCloudbringsyoutrustedAl.fatehtheHearfromaSalesforcesalesleaderonwinningwithAl.tchthew
