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1、INTERNATIONA1.STANDARDISO25551editionFirst2021-1.1.AgeingsocietiesGenera1.requirementsandguide1.inesforcarer-inc1.usiveorganizationsViei1.1.issementdeIapopu1.ationExigencesgbra1.esetIignesdirectricespourIesorganisationsfavorisantetappuyantIesaidantsnature1.sCOPYRIGHTPROTECTEDDOCUMENTISO2021IUirhM*he
2、dbdi1.iUedotherwiseupdhi.o啪InyM1.tta0DmkfifiU81.andonnet8CH-1214Vernier,GenevaPhone：M1.22749O1.11觥曲ite：图洲跳触OQrgPub1.ishedinSwitzer1.andContentsForewordivIntroductionv2 Scope13 Normativereferences14 Termsanddefinitions1Princip1.es44.1 Genera1.45 4.2Guidingprincip1.es4Carer-inc1.usiveprogram51-*三5.1 T
3、opmanagementcommitmentsupport,and1.eadership.,“55.5 ekencbrauteMig3iinationppcicipation5.6 Regu1.atoryandotherrequirements75.7 Socia1.responsibi1.ity7&S.5.眦战战。嘲电制fm%Undava1.IabicsupportsObjectivesandtargets8Confidentia1.disc1.osureofworkingcarers95.11 5WaFwws(a1.co11petence,andtraining95.11 ,2,1i3】n
4、Ing95.12 CommunicationOfavai1.ab1.eservices96.14 胞械WHmizationstoprovidenecessarysupportsforworkingcarers16.14.1 Genera1.105142Suggestedactions.11:招1.V三UnPbB9理25C咒egiyin&tEgti.125.16.1Genera1.1265.16.2Documentation12Managementreviewandcontinua1.improvement126.1 Reviewprocess121.1.1 Genera1.121.1.2 in
5、put1.1.3 Reviewoutput136.2Continua1.improvement13Annex A (informative)Sexgender-based1.ens1SAnnex B (informative)Samp1.einterna1.reviewcheck1.ist1720Bib1.iographyForewordISO(theInternationa1.OrganizationforStandardization)isawor1.dwidefederationofnationa1.standardsthtiugh(ISOtB(akafbMriiRi)tRMcek1.a
6、rrtedmitteehasbeenestab1.ishedhastherighttoberepresentedonthatcommittee.Internationa1.organizations,governmenta1.andnon-governmenta1.,in1.iaisonwithISO.a1.sotakepartinthework.ISOco1.1.aboratesc1.ose1.ywiththee1.ectrotechnica1.standardization.Internationa1.E1.ectrotechnica1.Commission(IEC)ona1.1.matt
7、ersofTheproceduresusedtodeve1.opthisdocumentandthoseintendedforitsfurthermaintenanceare9瑟料福也搬OfISO1.EC(陶曲俺奥小卜如伏做梯井硼解M蝌隰朗fer%srdanceMthecdito11a1.ru1.esoftheISO/1ECDirectives,Part2(seewww.iso.org/dHcctivcs).RMonrights.dE小脚蝴橱卿SnSi嘏趣出即的植般眈doc1.三梯眶牌甲辰subjectofanypatentrightsidentifiedduringthedeve1.opme
8、rUW4iouwMM41.beintheIntroductionand/orontheISO1.istofpatentdec1.arationsreceived(seewww.iso.org/patents).Anytradeusedinthisconstitutenameendorsement.documentisinformationgivenfortheconvenienceofusersanddoesnotForanexp1.anationofthevo1.untarynatureofstandards,themeaningofISOspecifictermsandU明枭取OrRan埠
9、愀SaSS忠!S窿inwJ憎ftknBar池部Udead焦es地ww.isO.orgiso/forewordhtm1.ThisdocumentwaspreparedbyTechnica1.CommitteeISO/TC314,Ageingsocieties.Anyfeedbackorquestionsonthisdocumentsh(4d4MMURM4e44444MMFMiationa1.standardsbody.Acomp1.ete1.istingofthesebodiescanbefoundatwww.iso.org/members.htm1.Introduction0.1Genera1
10、.withincountries,fromhomecareServicesthatinstitutiona1.carchospita1.-bascdsignificant1.ycountries,themse1.ves,fami1.y/friendcaregivingare1.arge1.yasocieta1.unacknow1.edgedworkforce.positive1.ybycarerspopu1.ationva1.ueg1.oba1.1.y,wi1.1.examp1.e,increasingFin1.andShowedeveryavai1.abi1.ityofsubstantia1
11、.demandscaretheirUnpaidoftenworkwomen.experiencingworkp1.aceinequa1.ities.Caregivingtoimpactingresponsibi1.ities.Forcha1.1.enges1.abourrorkingparticipation(thepercentageemp1.oymentwithcaregivingdecreasing,morenumberareemp1.oyedininneed1.abourcareforce,projectedtoincreasing,grow.expectancyisprogramsi
12、np1.acetosupporttheseworkingCarerS同.-500.2SupportsforworkingcarersOptimp1.ementcarer-supportivepersonne1.po1.icieseducation,programs,trainingpo1.iciessupportiveprogramshe1.pba1.ance.Howeverrthereisa1.ackofc1.earguidanceforemp1.oyersonhowtosupportworkingcarers.arenasviaVvhcreprovisionsupportsarcavai1
13、.ab1.e.SCrViCUS1.neIUdeSUPPOgaVaHab1.ethrough1.eaves.govcmmcn1.a1.soneighbours.a1.sohastheirowninforma1.supportsystemmadeupofextendedfami1.y,friendsand/orinsuranceSChemes1Work-1.ifesupportDircctiveexpensesJntroducecarerexamp1.e,andJu11eextendedthetheEuropeanprovidedOrofOtherWiSe.documentistocomp1.em
14、entre1.evantexistingProgramSandsupports,whetherstateWor1.dwide,349mi1.1.ionpeop1.eareestimatedtobecare-dependentandofthese,IO1.mi1.1.ionpeop1.eMF8W85fg部FhtT线瑞IrSheCeto1.ong-termtakesvariescare.InmostamongandVindividua1.sassumecaregivingresponsibi1.itiesforaspouse,fami1.ymember,orfriendwhoneedscarebe
15、causeOf1.iniitationsintheirphysica1.,menta1.orcognitivefunctioningandthemajorityofthesecarersoftenviewedarewomen.A1.thoughcarersisva1.uedhiddenandresourceCaregivinghasbecomeoneofthemostimportantsocia1.andeconomicissueswor1.dwideandaseconomicages,carersForp)ayanstudycritica1.ro1.einthatthesociety,pro
16、vidingunpaidcareconsiderab1.yreducespub1.iccareexpenditure(estimatedcostsavingsof338mi1.1.ioneuros)2.Asunpaidcarereducescostsofhea1.thsystemexpenditure,itneedstoberecognizedthatbothunpaidpaidofismorecaredonebyand/orThiscanresu1.tinwomen1.eavingpaidworkismeettheworkforces,hea1.thcaresystems,fami1.ies
17、andsocietiesingenera1.Oneofthegreatestexamp1.e,forforcecarersistryingtoba1.anceofworkingagepeop1.eaneconomywhoareeitheremp1.oyedorune11jp1.oyedbutactive1.y1.ookingforwork)issignificant1.yaffectedbythefami1.ycareneedsofthegrowingageingpopu1.ation.Atthesametime,fami1.ysizesareandthewomenofo1.deradu1.t
18、stheofismobi1.ityiscontinueto1.ifeThesetrendsareimpactingthegrowingnumberofworkingcarers.Studies34)5(6jshowthattheirpaidworkisnegative1.yimpactedbybecomingacarerandinmostsituations,emp1.oyersdonothavepo1.iciesorEmp1.oyerscanp1.ayakeyro1.einsupportingtheiremp1.oyeeswhoarea1.socarers.Organizationscant
19、osponsorbenefitsworkingcarers,suchasski1.1.sTheseorandservices,orworkingcarerstomanagetheirpaidworka1.ongsidetheirCaringro1.e,providingequa1.opportunitiesforthemtoremainin/orreturntowork,andhe1.ptoreducework-fami1.yconf1.ictand/orsupportwork-1.ifeTheworkp1.aceisbutonearenawhereworkingcarerscanbesupp
20、orted.A1.thoughthemajorityofWakinghoursareoftenspentatwork,makingitakeyenvironmentforcarersupports,thereareotherstate,thecarerofpub1.ichea1.thcareTheseandthosesuchasfami1.ytheThereareorarangeofnon-governmenta1.,charitab1.eand/ordisease-specificorganizations(i.e.cancer,dementia)thata1.soprovidesuppor
21、ts,whethertransportationservicesorpersona1.care,forexamp1.e.Fina1.1.y,eachworkingcarerInsomejurisdictions,workingcarerscanbeentit1.edtostatutorycare1.eaves,incomesupportorcredits.Unionupdateditsfinancia1.Ba1.anceforcaretoetc.For1.eavesin2019,righttorequestf1.exib1.eworkingarrangementstoworkingcarers
22、(previous1.yavai1.ab1.etoworkingParentS).Theintent0.3BenefitsOfimp1.ementingacarer-inc1.usiveprogram retainski1.1.edstaff; reduceabsenteeismandpresenteeism； reducedisabi1.itycostsandmenta1.hea1.thc1.aims; bui1.damoreengagedworkforce; demonstratetheorganizationinvestmentinsocietythroughtheirsupportof
23、workingcarers. 500.4App1.icationofdocumentandre1.evantpub1.icationsorganizationdifferOrganizationdevc1.opmentOfacarer-inc1.usiveprogramisSeensectorprocesscarer-inc1.usiveexistingprogramsuppots.Forexamp1.e,recognizingorganizationsCarersexistingrecipientsthatsupportraisingawarenessofthesesupportsandta
24、rgetingthemappropriate1.y.app1.icationhuman1.ocunent.managementandre1.atedanddocumentsmanagementwou1.dinconjunctiontowith0.5Caregivingandsex/genderissuesexamp1.e,estimatesrequiringacrossdifferentcountriesIndicateare1.ike1.y%workOutsidea1.1.thecarersof).o1.dertheyprovidesignificant1.ymorecaregivingho
25、ursfu1.1.-timema1.es.sped11esEuropcancaregivingimpactstheiraddition,fema1.ementa1.provideInorecontributetosupportdistress.recipients,whichcanhaveagreaterconsiderationinorganizationa1.decisionsT1.iisactivities.toensurethattheneedsofa1.1.aregivenequa1.Studieshaveshownthatcarer-inc1.usivepo1.iciesandpr
26、ogramscanhe1.pto:improveworkermora1.eandproductivity； avoidthenumberofstaffcomingtoworksick; giveorganizationsacompetitiveadvantage;supporttheorganizationseffortsforamoreinc1.usiveworkforce；Thisdocumentcanbese1.ective1.yapp1.iedbyorganizations,recognizingthatresourcesandsupportsavai1.ab1.ewi1.1.andt
27、hefromjurisdiction.Theorganizationdependingonthesizeandasaofthethatrequiresf1.exibi1.ityintermsofimp1.ementation.benefitfromcanbeasbasicasmanyworkinghaveasemp1.oyeewou1.dprogramswhichcanbeusedtosupportworkingcarers.Acarer-inc1.usiveprogramcanbui1.dontheseexistingsupportsorbeastand-a1.oneprogram,ifth
28、esearenotavai1.ab1.e.Strategiesneedtoinc1.udeAchievingacarer-inc1.usiveworkp1.acerequiresaho1.isticapproachanddependsontheengagementofmanystakeho1.dersandintegrationofsystems.Forexamp1.e,programstoaddressequity,diversityandinc1.usion,OfthiSreSoUrCeSAssuch,therearehea1.thsafetythatcanbeusedbere1.evan
29、tthethisdoment,e.g.ISO30415,ISOTR30406.ISO45001andISO45003.Asex/gender1.ensisimportanttoconsiderindeve1.opingcarer-inc1.usivepo1.iciesandpractices.Foradu1.tsandothersfrom1.ongtermcarearefema1.es,that57toto81%ofhomei9Forfema1.ecarerstheimpactthatcaregivingcanhaveonemp1.oymentcanbeconsiderab1.egiventh
30、aton1.y50%offema1.eworkingcarersworkthanandRecentthatresearchshowsthatfinancia1.circumstances)1111.!naddition,whencomparedtoma1.es,fema1.eworkingcarersaremore1.ike1.ytomakejobadjustments(changeor1.eavejobs)asaresu1.toftheirongoingcaregivingdemands.Inimpactcarerscarershea1.thandemotiona1.carertocareA
31、sex/gender1.ensiskeytoestab1.ishingcarer-inc1.usivepo1.iciesandprogramstohe1.pe1.iminatebiaspromotesexandgenderequa1.ity,andwi1.1.he1.pThisdocumentprovidesguidancetoorganizationsonhowtoapp1.yasex/gender1.enstothedeve1.opmentofcarer-inc1.usiveprograms.ItsupportstheaimsofUnitedNationsDec1.arationonGen
32、derISO2021-A1.1.rightsreserved15(informative)Asex/gender1.ensisimportanttouseondataorinformationre1.atedtoworkingcarersandcarer-Further,manyindustriesaremorebythepicturetoorwe1.1.informedchoicesso1.utions,instance,theconstructionindustryemp1.oyspredominate1.yma1.eworkers.Inaddition,sexandgenderre1.a
33、tesnoton1.ytotheindustrytha1.oneworksin,butthetypeofjoboneho1.ds,withhigh1.yski1.1.edtheoftenhe1.dthesamehaswithworkastocare.ma1.eFurther,ref1.ectedintheoriesonmeetmarketsegegation,womenandmargina1.izedgroupsoftenmakeupthemajorityofthesecondary1.abourmarketwhichconsistsmain1.yofworkersinunski1.1.edj
34、obsthatare1.owpaying,havefewbenefitsandtendworkforpart-timeandthanbyAhighIurnover1.ensCan1.nhe1.ptomeetsocietysgoa1.ofincreasedgenderequa1.ity,asref1.ectedintheUnitedNationsSustainah1.eDeve1.opmentGoa1.s.womentopaidto1.abour,moreorfami1.yhours,isa1.somorebytasks,andassistwithmorepersona1.carethandom
35、en.Typica1.1.yrfema1.eworkingcarershavebeenfoundtohavehigher1.eve1.sOfburdenanddepression,and1.ower1.eve1.sofsubjectivewe1.1.-beingandphysica1.hea1.th.Thesecarersoftenfaceatrip1.eatthetheyasoftenafterafterfrai1.andanddoingpaidwork.Studiesconsistent1.yshowthatworkingcarersoftenmustsacrificetheircaree
36、rgoa1.s,suchascareerworkingcarersaremoreor1.ike1.ytomakejobadjustments,suchascare1.eavingjobs,whencomparedtomen.Thepotentia1.1.ossoftheseski1.1.edworkersfromthepaid1.abourmarketposescha1.1.engesforemp1.oyersandtheeconomy.1.eavingthe1.abourforceisdetrimenta1.toworkingcarers1.abouritputsthematriskfors
37、ocia1.andpovertyoverthe1.ongandWhi1.ewomenaremore1.ike1.ytoprovidecare,emp1.oyersshou1.dnotassumethatma1.eemp1.oyeesdonothaveba!ancingworkandcaregiving.C1.auseA.2providesatoo1.tohe1.porganizationsdoabasicworkforceassessment.Whi1.ethefocusisonwithdisabi1.ities,check1.ista1.sogroups,andagere1.atedofax
38、esThisbasicpersonsisdesignedtohe1.porganizationsbetterunderstandthecompositionoftheirworkforceandprovideappropriatesupporttoa1.1.workers.Organizationsshou1.daskthesequestionswhenworkingthroughthisdocument,particu1.ar1.ywhenDEMOGRAPHICS:1) Whatpercentageoftheworkforceidentifyas?Fema1.eMa1.eOther2) re
39、thereanymargina1.izedsegmentsofthepopu1.ationUndenepresentedintheworkforce?3) Wha1.percentageofnonrnanagementworkersidentifyas?Fema1.eMa1.eOther4) Whatpercentageofmanagersidentifyas?Fema1.eMa1.eOther5) Whatpercentageofadministratorsidentifyas?Fema1.eMa1.eOther6) Whatistheagecompositionoftheworkforce
40、?7) Whatpercentageofworkersarea1.sopersonswithdisabi1.ities?(Aretheya1.socarers?)8) Whatpercentageoftheworkforceworkpart-time?9) Wou1.danyoftheseworkersprefertoworkfu1.1.-time?EMP1.OYEEBENEFITS:1) Whatisthecurrentemp1.oyeebenefitspackagethatisinp1.aceforyourworkers?a. Arethesebenefitsapp1.ieddiffere
41、nt1.ybysex?b. Arethesebenefitsapp1.ieddifferent1.ybygender?c. Arethesebenefitsapp1.ieddifferent1.ybypositionintheworkp1.ace?2) Aretherecurrent1.yanycarer-inc1.usivesupportsandaccommodationsavai1.ab1.e?a. Whatarethey?b. Towhomaretheyavai1.ab1.e?3) Howarethesesupportscommunicatedtoyourworkforce?16Anne
42、xB(informative)Samp1.einterna1.reviewcheck1.istirnp1.emen1.ationchcck1.istdocumentandtotheorganizationsprogram.interna1.reviewsaspartoftheNpffifedecohuhrr,riwtscrarssupportsC1.ause1.eve1.AssessmentFindingsActionsMetNotMetPartia1.1.yMetIniIabfeaKu!Meancaseajbeufhsrfener-p1.et蛆那WFami1.yCaregivingonWork,RP4 Duxbury1.,HigginsC.,(2012).RevisitingWork-1.ifeIssuesinCanada:T
