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1、兴原小区投诉报告2018年5月24一、投诉问题概述2018年5月24日接到银川用户反映在兴原小区近两天以来在六盘山电厂以及兴原小区使用手机通话断断续续问题。2018年5月24日11点与客户约定12点到客户位置进行现场测试处理。12时20分左右到客户位置，通过与用户户交流得知用户关注的主要问题为：L前段时间拨打电话时延长、通话断断续续，已有工作人员向用户解释说司法考试开启干扰器导致，现已恢复；2,用户套餐为108元“任我用”套餐，2018年5月23日用户收到短信提示30G流量使用完毕，收到短信之后看视频特别卡，刷新等待时间过长。投诉位置及占用小区如下图所示：二、现场测试情况2.1语音测试情况用户
2、使用终端为华为CSFB终端，现场测试CSFB业务感知较好。现场CSFB拨测，业务正常：占用4G小区固原火电厂生活区-NLH-3小区，RSRP在-88dBm左右，SINR在10以上，呼叫接通时延约5s,接通后占用原州区华城国际AGI-3小区，电平为-66dBm,通话质量等级为0。用户位置占用小区如下图所示：Time12271163812271164812:27:116581227:11658122711698MessagesC:技layrYVpSConnectAPPPDCPRLCMAC38400117159762179EOSCeMNameSCNDistancefkm)1227:12.178TRR
3、CConrcto11RcoftguraonComplteUL-DCeH1227:12.208Pag固原火电厂勺CRSSiNRCRSRSRQ1.lInfORRCStdteTMModeCRSRSRPTimeEventsQfciBdra1227:11348Praci*S047.uei.mSysInfoW,itfSBR小区阳IS*.Cfi，RRCC0nnd0nRc0nfi9ura0n今TrdCtangAreaUPdACompt个RRCConnecfionRecofl9raoComoleULjnfocmaOonTransierRMeasufementReport12271211227:11348Rand
4、omaccesssuccess12271135aRrrcshpsuccessons122711628TTAUMIg035s122711628RATG-LreseleclsuccessO521s1227:116381908S122711648measOfl7.2.47.91227.11648ERABsetuprequest122711658ERAesetupsuccess122711698PeflOdicMR98.98NameDUnceEARFCNPC!RSRPSl原火电厂生活区NLH338400117.6CXlInfo现场测试CSFB呼叫接通时延约5s,属正常情况，如下图所示:Tm122452
5、0581224560481224560481224560481224M058MssapsCMSetteeRequest，AuthenticsbonRequest。AuthenticMonResponse，CMSerVlcAccceCsMCONNRlMlftATLGrdrdstartRRCTirrwrFired1224WOMCaflProceeding1224X058Progress122448938卢509822450992245le322461278TPIUmBegin)224M046ATL-CredirectsuccessI224W053CallesC*sh9d2420$1225:0512
6、8*Callhangup1225:05188ATPMmEM12:25:06.318RArG-LreseCtSUnUserabortedName原州区华城国际AG13DistanceEARFCNPClRSRPEIemeMChannelTypeGPRSEDGESupportSCeIIName1.ACCGredirectstartRRCTimerFired1226:195982022821838(SCallcneGredirectsuccessCallsUbfcshed22(uyVuaiiajjp1727M9flXTPltemFndName固原火电厂生活区NLH3原州区热电厂小区内LH13固原华城国
7、际东南角MH.固原银平蜜岭路口NLH23CONNRel2.824s4878SRSRC*NASMMNASMMNASMMNASMM38400384003840038544-1991.RRCConnectorAeteaseTpe:O.JXXHDrerton:DownHcCorrputefTnet11v:12:26:16.778UEmestnp:339700*3(ms)RAdOTednoiogy:LTE加仙松：383-117HDl-OCCH-MessaQeE-mettaoeVoiceCall8101DistanceEARFCNPaIlIrrfo1.ayerThrputConnect3840011715
8、9762179RRCSlateTMModeCRSRSRPAPPPDCPRLCMACARfCNs:1617182022X252627JD31333S固原火电厂OCRSSWRCRSRSRQ0l.erKTvAaw-rrcComecborAefeasec.TrwWhIdecAer:38CrocdExteroonsfrci&rrcCocrecttorRdMceAccpGredirectstartRRCTimerFUECoNNRei125809898I25810558812(M8ziiiIRATLGredirectsuccessCsllsUbtshedConnecHdhaupName固原火电厂生活区NLK
9、3因原华城国际东南角N52.110s14282$DistanceEARFCNPCl2.3数据测试情况1.lInlo1.ayerThr,put算APPPDCPRLCRRCStateTMMOdgCRSRSRPSCeNNameSCeUDistance(km)38400117159762179Connect8ServingCdlInfoEARFCN固原火电厂勺CRSSINRCRSRSRQ三!QRRCComecttorReieaeeType:DlJXXHOrectton:DoRtAConvuterTfnestamp:12:38)7.696UETlnestarep:35880979GnS)RadoTech
10、nology:LT三73Fa38400117QOl-OCai-Mejedoe-messaoeCl向cCwrtonRMwc-TraMcttonIderter：3-OibcafcrtBnwneB-cl2cCamecDorMease3reMtM:(1)Otter-redrectedCamerlnfoBgeranSUfOnQARFCN:ISbndotor:(0)dcslOO,-a-rfVanabJefttMxKXARKn5:CXeotDAftFCNs:16242526282931RSRPRSRC38400384002.3.1测试终端测试情况:测试终端占用20MHZ带宽TDD-LTE小区固原火电厂生活区
11、-NLH-3,测试卡下行最大速率250MbPs,上行最大速率100Mbpso实际测试速率在40MbPS左右。如下图所示：TimeMessagesT,pe1232583111232:583511232:58.35112325,3711232:58.381UECapatMyEnquiryUECapaDtMyinrofmaftonGRRcconnecOonReconflgufabon令RRCCo11ecfionReco11ngufaonCfnpete-KjlI.-.ceptDLJXXULJxXDL_DC(UL,DC(土海划值里123258381IIACbvateDHauMEPS8earefCOnte
12、iIReouestEPSSM11123258381JMeasurementRepOf!UL.DC(123258391伞AdhoteDftCaullEPSBearerConteJlAcceptEPSSM123258391弋AttachCOnOIeUEPSMM123258321UUnfbrmationTraslrULNCetQDtraTimeEvents123257.3011232:57.3111232:57.6311232:57.6311232:57,631123257641123257M1123257641123257Ml123258然1123258361ReadSysieninfoRrrcr
13、eleaseReadSySieninfoPraChMSgl(RA)PrachMs2(RAR)PfachMsg3(UEQ)PochIAS04RandomaccesssuccessRRRCSHupsuccessmasdgERABr”u”tSD5SiDIConneoonReque005f24.7.912325e”1PenodicMR17R7MMAfpsattAmAIirrAJUtA-80.981n?QfiName固原火电厂生活区NLH3原州区华电厂小区-NLH13固原华城国际东南角MH-固原华城国际东南角NLHDistanceEARFCNPCl38400384003840038400alQPeakt
14、hrouxrt:(9)Upto2SX)octet/sMeanthrouput:(31)BesteffortMrOferroneoosSDUB:(I)Nodetect)MMrorder:(力WutorfM)Trffdm：(3)IhterKQvedmMawnumSOU9ze:(1500)octetsMaoenumbttrateforUPM:(254)8640pMaawumbttratefordowb:(2S4)8M0IdosResidAaiatErrorRaS酗)：(7)lO.(XX)1SDUarBQMDlaO.lTraffichndnpobty:(1)priorityItVti1Trn%deUy
15、:(I8)300rmGuvantecdXratefcrUpirA:(255)0kbpsGuaranteedKrtefardorM:(2S5)OkbpsSourceSCatBtKsDescnptDr:(0)UrfcnoMnMwumbtQSfordownr(rtendd):(2S0)2MOSdAt*GurntMdbitrMfordvoPriontyIevtJvbe:(2)Pnontytevd2(l-hiflheL4towttOndcatedbytheGuaranteedbitrateforLVM.RSRPRSfK*-7.0切5T8EARFcNPaEGsoilNamSOIIDstancet*Af*A
16、ie38400117159762179RRCStateTMModeCRSRSRP固原火电厂勺CRSslNRCRSRSRQConneclJF三ut.eSn11rou12:33:07211IPagopcchI1233:07751，Paging1253:08.381，Pagg1253:08.581RMeasurementReportULeDCCH1233:11571Paomo12:3:12861，Pagino123313691QMeasurementReportULeDCCH123315421PaXg123316.051PaggTimeEventsl9tQfcErtra12803451Pf10cMR
17、-80.$812803591Controlchannelmsg200AlwaysmUTF12303601S*vrl09nsuccess123303071ControlchannelmsgTYPI123303741Controlcharlm$g200Switchingto81123303751Controlchannelm$gPASV123303821Controlchannelm$g227ttngPasn123303831ControlchannelmsgSIZEA5O0M123303901Controlchannelmsg213524288000125303911ControlChMXlm$
18、gRTR500M125304051ControlchannelmsgIMoPenlMBwA123304071123308581IPw100cMR卜79aTimeMessagesWMPMdMRDistenceEARFCNPQGPSmvalid三三三小区四层反I.CRName固原火电厂生活区NLH3原州区热电厂小区NLH13固原华城国际东南角NX-SI廊华城国际东南角NH38400384003840038400117351293291RSRPRSRC*-11:-19-19i2179UInfoRRCSlee1130856531AdvalOegUaEPSBearConteJdRgucl13085685
19、3个AdrvateDefaultEPSBearerContextAccepI130856853tAflcCompleto13:08:56863+IJUMOElXwIYQngTime13085565313085568313085571313:085572313:08:5579313:08:5579313:085579313:0855793130855803130855803130856833130856833EventsRRRCrleseRadSystenInfoReadS)asteninfoReadSystninfoPrc:Msgl(RA)Prac:MSo2(RAR)PraCtVMSQ3(UE
20、ID)Prac:Ms94RandomceesssuccessRRRCsetupsuccesswasCfgERABSmPrequH1QfcExtraSiblSiWSiWConned0069s1.2.4.ERAB和1UOA固原火电厂生活区MH3通州K焦由小区H13固原华城国际东南角NLH固原华城国际东南角WLHTIvaUe:0QQualtyOfS4rvic-Nt90ttttedQoSBeEqID:431.ength:16octets1.engthofQuabtyofserMce:16Dehydas:(4)Detoydassbesteffort)RUMtydw:(3)Undn0Md9edCTPndU
21、C:AdrwUtdgtdRIX,PottdUUPrecedencedew：(2)NomelpriorityPeakthrou(put:(6)Upto32.000OCteSMeanthrouout:(31)BesteffortDehfryoferroneousSDUs:(I)NodetectSDKWWioutd*vryorderg)YrMIkda：(4)BdcfcyoundmMaWnmSOUsee:(500)OCtetSMawrumbitrateforupWc:1104)384lp5MamJnbitracefordonnk:(104)384kbpsBdErrorR4te(BS?):(7)l0.0
22、00iSOUerorro:(4)l0.001TraffichandbgPnOnty:PnontyIevd3Transferdday:(lB)3msGuaranteedbrtQteforKMaaSs)OgGuvantwdWrtforgCr:(255)03tSojceStaMcsOeecnptor:(0)unknownShjqIndbcabon:(0)MOpOnvsedfix9grxnQtrafficMawnumbitratefordonnrfc(etended):(0)UsetheVabeIndCatedbytheMaMBIUmbitratefordcmnnkroctetGuarAntecdbi
23、tratefordovmBnk(extended):(O)USe5egJeMcatedbytheGuaranteedbitqxfordMnnknoctetMaxxabtfMforur(etnded):(0)3ZVKCdkMdbytMaidmumbitQtefor“MGuerentwdbitQtefork*(extended)：UsemvahetreatedbrtwCuaranteedbitrateforuc*rk.1.ILCSerMCeAsPontIdentifterNegOwedIICSAP38400384003840038400DifMceEARFCZ117159762179固原火电厂TM
24、M(XkM11ce(km)RSRPSINRCRSRSRQAPPPOCPRLCMAC1.629Time138144231381495313816223130168631381741313018803Messages，PjgIMPaging，PJglMPagingQMa$uremntRepogPCCH13821343，PaglMPCCH13082003PagmgPCCH.TimtEventsi,QExtra13801363ControlchannelmsoTYPEI13:001483ControlcanHms。200SwttCMQlO81.13:001483Controlcann11msoPASV
25、13:001573Conlroicane4msg227EnteringPassi.13:001573COmra63M7mg。SIZE500M130901653ConlroiSannG21352428000-13:0901663Controlcanne4msoRETR/50OM113:001843Contr04cannHmsg150OpeMgBlNK13090185313:0902043PeriodicMR90.9613W07173PenodicMR90.96130912293PenOdiCMR-90.971209”543PftnndirMRA.NmOiaXcEARKNPCIRSRPRSRC,固
26、原火电厂生活区NLH33840011786975Za康州区热电厂小区NLH-133840035192-11固原华地国际东南角NLH38400293101-18日巴泰合至BIMH”38400384I07-19UELnE卬Ir吗GPSvvalidttH3S小区图度ueCR1.llnfo1.yrThr,pulPDCPRLCJqACPHYDl(kb/s)三、总结RRCStateTMMgCRSRSRP电厂勺CRSSlNRCRSRSRQC)tKf331200376138081,现场测试语音感知正常，通过优化呼叫接通时从5s左右提升至4.3s左右，通话语音质量等级为0,通话清晰。2,现场无线环境良好，测试终端测试下载速率在40MbPS左右，用户终端因超过规定30G流量，上下行速率均被限速至384kbps,观看视频卡顿，等待刷新时间长，影响用户感知，据用户透漏，他哥哥和一个朋友用同样的套餐，号码归属地为中宁，当月流量超过50G仍不影响观看视频，所以用户强烈不满，造成投诉，已与用户沟通，把此问题上报上级，看是否有解决途径。
