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1、,旅 游 英 语1,language,What is language for?Some people think its for grammar and.words-the longer the words the better.Thats wrong.Language is for the exchange of ideas,for communication.,The way to learn a language is to practice speaking it as often as possible.,Relax!Be patient and enjoy yourself.Le
2、arning foreign languages should be fun.,Benefit and Task,YOU Can guide the foreigner guest free,and provide perfect service for the foreigner guest in the hotel.SO you will get more chance to earn more money!SO you will get more chance to promote your career!,Way of teaching and learning,practical s
3、ituation 情境学习,group study 小组学习,role-play 角色扮演,task-drive 任务驱动,1,2,3,4,5,self-show 自我秀,Chapter1 导游流程与实践 tour guide procedures in practice,广西导游英语导游流程与实践（10课时）,(Diccy-Tan)2011-08,Contents,meeting guests and welcome speech,discussing the tour arrangement,the airport and customs,departure and farewell sp
4、eech,special tour guide service,Section 1,Section 2,Section 3,Section 4,Section 5,一 meeting guests and welcome speech,Study Objectives1学会用英语与客人有效沟通，证实客人身份，询问旅游事宜 2熟练掌握与本话题相关的专业英语词汇及常用句型表达3学会英语欢迎客人的礼仪致欢迎辞,Part One Background,Question:How to meet the tourists?,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,1.Arrival a
5、t the meeting sites on time.2.Greeting the group.3.Liaise with the group leader.li:ez4.Give Self-introduction.5.Lead them to the coach.,SEC,SEC,SEC,SEC,SEC,6.Make a welcome speech.7.introduce the city and hotel.8 Assist the tourists to check in.9.Inform the meeting time and arrange the morning call,
6、and tell the tourists the place for breakfast and the time for luggage collection.10.Check the luggage and assist the tourists to their rooms.,Part Two Dialogue,Mr.Osborne B:a traveler C:GUIDEExcuse me.Are you the Tour Group?1Yes,we are.Welcome to Xian.Im Ma from the Xian office of China Internation
7、al Travel Service,Xian branch.2 The ravel service has sent me here to meet you.Who is the group leader,please?3Its me,Robert Osborne.Nice to meet you,Mr.Osborne.4 Nice to meet you all,ladies and gentlemen.Nice to meet you,too.Its very kind of you to meet us here at the airport.My pleasure.During you
8、r visit to Xian,Ill be your tour guide.,A:C:A:C:A:C:B:C:,Part Two Dialogue,A:That will be great.C:Do you have any checked luggage to collect?A:Yes,we checked eight traveling bags.C:Lets wait here then.(In a short while,the tour group got their checked bags.)A:We have got back the checked bags now.Sh
9、all we leave the airport now?C:Yes.Follow me,please.A CITS bus is waiting for us.A:Its very thoughtful of you to make this arrangement.,Part Two Dialogue1,C:The bus will first take us to the hotel where CITS has reserved rooms for you.The hotel has a restaurant and a snack bar.Weve already booked fo
10、ur tables for you at the hotels restaurant.After a short rest in your rooms,you can have your lunch at the restaurant.Ill discuss the itinerary for your Xian tour after lunch.What do you say to that?A:Thats fine.Thank you.,Dialogue1 Vocabulary,checked luggage(随飞机)托运的行李thoughtful:tful adj.考虑周到的；体贴的lu
11、ggage claim section 行李领取处itinerary aitinrri,it-n.旅行计划；旅程；旅行路线,Dialogue1 Notes,1.Im Ma from the Xian office of China International Travel Service.我姓马，是中国国际旅行社驻西安办事处的。China International Travel Service:CITS 中国国际旅行社China Youth Travel Service:CYTS 中国青年旅行社 China Travel Service:CTS 中国旅行社2.Who is the group
12、 leader,please?Its me/Thats me.请问谁是旅行团的领队?,Part Two Dialogue2,A:Excuse me,are you Mr.Green from Britain?B:Yes.Im glad you recognize me.A:“A man with white hair and beard”-Isnt that how you describe yourself in the fax?So its easy to spot you in any crowd1.Let me introduce myself:Im Susan,the tour gu
13、ide from CYTS.How do you do?B:How do you do?Im glad to know you.Pardon me,I didnt quite catch your name just now2.Would you please repeat it?A:Its Susan.S-U-S-A-N.,Part Two Dialogue2,A:Oh,Susan,am I right?B:Quite right.Do you have any unaccompanied luggage3?B:No.I always travel with these two bags.A
14、:Let me carry your luggage,Mr.Green.B:Thank you,please.A:The car is waiting outside to take us to the hotel.Ive reserved a suite4 for you at Dragon Hotel,one of the biggest in Beijing.B:Thank you very much.,Dialogue2 Vocabulary,Britain britn n.英国recognize rekgnaiz vt.认出；辨认；承认beard bid n.络腮胡子describe
15、 diskraib vt 描绘，叙述；形容spot spt vt.(口语)认出，发现CYTS 中国国际青年旅行社unaccompanied nkmpnid adj.无伴的；无随从的,Notes,1.spot you in any crowd.在人群中发现你。2.I didnt quite catch your name 我没记住你的名字。3.unaccompanied luggage 托运行李 checked luggage 托运行李4.suite 套房,Part 3 Useful Expressions,1 Im the guide from CYTS.我是中青旅的导游。2.The coac
16、h is waiting outside.车子在外面等候。3.Did you have a pleasant trip？一路上怎么样啊？4.How many pieces of luggage do you have all together?你们总共有多少件行李啊？5.You must be very tired after such a long journey.经过漫长的旅途，您一定很疲倦了。,Part 3 Useful Expressions,6.I cant be bear suffering jetlag after each flight.每次飞行之后，我简直受不了适应时差的那种
17、难受劲。7.Take it easy.Youll soon recover from jetlag and get used to it.别担心，时差会很快倒过来的，您也会很快会适应的。8.Whats the weather like in Beijing these days?这几天北京的天气怎么样？9.What are your first impressions of China/Nanning?您对中国/南宁最初的印象如何？,Part 4 welcome speech,Welcome speech is the first formal speech that you face the
18、 guests.A good welcome speech should be written clearly,warm,lively,and short.content self-introduction,introduce the hotel where they are staying,simple Itinerary presentation and notes.,Welcome speech sample,Ladies and gentleman!good afternoon!Welcome to Nanning,Guangxi Zhuang autonomous regionPLE
19、ASE sit down and relax.I come from CITS,Nanning branch.Im very pleased to be your tour guideautonomous英:tnms 美 tnms region ri:dn.now please allow me introduce my team first,sitting beside me is our driver Mr li,he has more than ten years driving experience.so he will make our trip a safe and pleasan
20、t one.pleasure 英 ple pleasant 英 pleznt,Welcome speech,my name is Yangyang,you can call me MISS.Yang,which is my surname.And I have a English name Kevin lee,you can call me Kevin as well.an old Chinese saying may express our hospitality:“Isnt it a great pleasure to have friends coming from far”.well
21、do everything possible to make your tour pleasant and enjoyable.hospitality 英 hspitliti 美 hsptlti During your stay in our city,If you have any problems or requests,please let me know.I hope that your visit will be a happy and memorable experience in your life.,Part 5 On the way to hotel,Youre going
22、to stay at red forest International Hotel,five-star hotel.The hotel is set against the famous Nanning International Convention&Exhibition Center And youll be staying our city for two days.Convention knvenn exhibition,eksibin After check-in,when assign room cards.Attention,please!We will assemble in
23、this lobby at 7:00 sharp,tomorrow morning,you are free now,enjoy your stay,C U!assemble 英 sembl 集合,Part 6 assignment,Suppose you are the tour guide who is assigned to guide the tourists from UK,and you are to make a welcome speech.In your speech,besides the heartfelt words,the brief introduction of
24、the itinerary-three-day tour in GUANGXI should also be mentioned.,chapter1 unit2 discussing the tour arrangement,Study Objectives1学会用英语与领队有效沟通，讨论行程安排等旅游事宜 2熟练掌握与本话题相关的专业英语词汇及常用句型表达,Dialogue 1:Discussing the Itineraryatn,rr(Mr.Li knocks on the door of Mr.Kents room in the hotel.He is going to talk wi
25、th him about the itinerary.)A:Good morning,Mr.Kent.B:Good morning,Mr.Li.Sit down,please.A:Thank you.Lets talk about the itinerary.B:Fine.Id like to know if any changes.A:Hardly any changes.The general plan includes 3 days sightseeing，one day in Nanning,then we will go to the Silver Beach and Weizhou
26、-island at Beihai。,B:Where are we going first?A:Well go to Qingxiu Tourist Resort and Guangxi Museum.英音：riz:t美音：rzrtB:And then?A:Well follow the itinerary we sent you the last time.B:Well leave everything up to you,then.Thank you for everything youve done for us.Just wonderful.A:My pleasure.If there
27、 should be any changes,Ill let you know in time.B:Thats fine.A:Im afraid I must be off.Good-bye.,Part 2 Useful Sentences,1.Inquiring what the foreign guest would like to see1)Are there any special places you are interested in?2)Have you got anything special in mind that you would like to see?3)This
28、is the tentative plan Ive made,Would you please go over the details?.tnttv尝试性的,2.Making suggestions about places to visit-Perhaps youd like to visit Guilin，like Lijiang River of Guilin,West Street of Yangshuo，its Scenery is the first in the world桂林山水甲天下-I think youll find the Detian Waterfall and To
29、ngling Grand Canyon that are worth a visit。knjn 峡谷-You might like to visit the HuangYao Terracetrs平地,Part 2 Useful Sentences,Part 2 Useful Sentences 3.Making suggestions about the procedures1)It might be a good idea to arrange a three-day program.2)You know we only have one day in guilin.In such a s
30、hort time,how can we possibly visit a city like Guilin that has so many places of interest?3)Wouldnt it be better to reduce the shopping time to just one hour?4)I think wed better make it 10:30,in case of traffic jam,Part 6 assignment,3.Making suggestions about shopping and entertainment-Can I take
31、the group to a couple of souvenir shops while sightseeing?souvenir su:vni 纪念品-Please pick out just one.youd better not spent too much time on shopping.because it is not our schedule.schedule 英 edju:l 美 skdul,-ul,1.时间表,日程安排表-How about the evening entertainment program?It is optional。entertainment 英 entteinmnt optional 英 pnl 美 pnl可选择的,非强制的，选修的-wouderful.Some og the group members are eager to watch the impression of LIUSANJIE,directed by yimou-zhang.,2 掌握接团欢迎辞和讨论行程的相关知识,Part 3 assignment,3 Dialogue:talking about tour arrangement,1 10useful sentences,要求 1基本旅游英语沟通能力,2 welcome speech,
