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1、PageRevisionControl1DocumentReleaseNotice3Foreword4DocumentDistributionRecord51. BusinessOverview61.1 Introduction1.2 NatureofBusiness1.3 RolesandFunctions1.3.1 OrganisationalStructure1.3.2 RolesandFunctions1.4 MissionStatement2. Scope102.1 General102.2 Application103. PurposeOfTheQualityManual113.1
2、 General114.1 GeneralRequirements4.2 DocumentationRequirements4.2.1 General4.2.2 QualityManual4.2.3 ControlofDocuments4.2.4 ControlofRecords5. ManagementResponsibility16ManagementCommitment16CustomerFocus18QualityPolicy18Planning195.4.1QualityObjectives195.4.2QualityManagementSystemPlanning20Respons
3、ibility,AuthorityandCommunication205.5.1ResponsibilityandAuthority205.5.2ManagementRepresentative225.5.3InternalCommunication23ManagementReview236. ResourceManagement246.1 ProvisionofResources246.2 HumanResources246.2.1 General246.2.2 Competency,AwarenessandTraining246.3 Infrastructure256.4 WorkEnvi
4、ronment267. ServiceRealisation277.1 PlanningofRealisationProcesses277.1.1 QualityPlan287.2 Customer-RelatedProcesses297.2.1 DeterminationofRequirementsRelatedtotheService297.2.2 ReviewofRequirementsRelatedtotheService297.2.3 CustomerCommunication307.3 DesignandDevelopment307.3.1 DesignandDevelopment
5、Planning307.3.2 DesignandDevelopmentInputs307.3.3 DesignandDevelopmentOutputs307.3.4 DesignandDevelopmentReview307.3.5 DesignandDevelopmentVerification307.3.6 DesignandDevelopmentValidation307.3.7 ControlofDesignandDevelopmentChanges307.4 Purchasing317.4.1 PurchasingControl317.4.2 PurchasingInformat
6、ion317.4.3 PurchasingProcess317.4.4 VerificationofPurchasedService317.5 ServiceProvision327.5.1 ControlofServiceProvision327.5.2 ValidationofProcessesForService327.5.3 IdentificationandTraceability327.5.4 CustomerProperty327.5.5 PreservationofService327.6 ControlofMonitoringandMeasuringDevices328. M
7、easurement,AnalysisandImprovement34348.1 General348.2 MonitoringandMeasurement348.2.1 CustomerSatisfaction348.2.2 InternalQualityAudit348.2.3 MonitoringandMeasuringofProcesses348.3 ControlofNon-ConformingService358.4 AnalysisofData358.5 Improvement358.5.1 ContinualImprovement358.5.2 CorrectiveAction
8、36PreventiveAction361.istingofQualityProceduresDOCUMENTRELEASENOTICEThisXXXXXQualityManualisacontrolleddocumentofInterPower.NopartofthedocumentmaybereproducedinanyformorbyanymeanswithoutpermissioninwritingfromXXXX.Foridentificationofdocument,eachcontrolleddocumentcontainsacopynumberonthecoverpage,in
9、dicatingthecontrolnumberallocatedtothepersonspecifiedontheDocumentDistributionRecord.Thecontrolleddocumentshallnotbetransferredtoanyotherpersons.Thedocumentcustodianisresponsibleforapplyingallchangesreleasedanddestroyingallreplaceddocumentationandobsoleteforms.Ifthereisnocontrolnumberonthecoverpage,
10、itisanuncontrolledcopyofthedocumentandwillnotbekeptup-to-date.DocumentNumber:DocumentTitle:XXXXQualitySystemManualDocumentVersion:00Distribution:RefertoDocumentDistributionRecordAuthorisedby:Mr.KCGooManagingDirectorDateofRelease:XXXX2002ForewordXXXXiscommittedtotheimplementationandmaintenanceoftheIS
11、O/TS16949:2002QualityManagementSystem.Inthecentresjourneytobecomingaworld-classorganisation,wehaveconstantlyseektoimproveourservices,explorecutting-edgetechnologyandmethodologyandsteam-liningthemtoInterPoweroperationalneeds,andtocontinuouslyimproveourworkingenvironmentandupgradetheknowledgeandSk川Sof
12、ourpersonnel.ThisqualitymanualspecifiestheQualityManagementSystem(QMS)ofXXXX.OurQMSrequirementsareaimedatachievingourmissionandqualitypolicy.WebelievethatourQMSprovidesaframeworkforachievingcustomersatisfactionbyconsistentlyprovidingconformingservices.OurQMSsatisfiestherequirementsandintentofISO/TS1
13、6949:2002throughfacilitatingcontinuousandcontinualimprovementandthepreventionofnon-conformity.ISOCertificationisonlythefirststepinourjourneytobecomingaworld-classorganisation.Thisjourneymaynotbeaneasyonebutitwillspurustocontinuebuildingacultureoflearning,improvingandenhancingourproductivityandcustom
14、erservice.Iamconfidentthatourbeliefandstrongcommitmenttoqualityandserviceexcellencewillbringustogreaterheights.ManagingDirectorXXXX2002DOCUMENTDISTRIBUTIONRECORDTypeofDocument:XXXXQlJaIitUManIJalDate ReleaseXX XX 2002Total Copies:SNCOPYNODOCUMENTCUSTODIANSREMARKS1.2.3.4.5.6.7.8.ThiseditionoftheQuali
15、tyManualiseffectiveasofXXXX2002.Date: XX XX 2002Date: XX XX 2002ManagementRepresentative:Chairman:ManagingDirector1. BUSINESSOVERVIEW1.1 Introductiona.XXXXwasformedinxxxxItsvision,1.2 NatureofBusinessThemainbusinessofInterPowerEngineeringistoprovideelectricalswitchboarddesign,fabrication,assemblytoi
16、tsautomotiveclients.1.3 RolesandFunctions1.3.1 OrganisationalStructureXXXXcomprisesthefollowingdepartments:MarketingandSales,AdminandFinancial,Purchasing,Stores,SiteServices,EngineeringandDesign,PackagingandDelivery,MetalAssembly,MetalFabrication,ElectricalFabricationandQualityControlTestisshowninFi
17、g1.3.1:Fig1.3.1.OrganisationalStructureofXXXX1.3.2 Roles and FunctionsThefunctionsofeachofthedepartmentarepresentedbelowandtherolesandfunctionsofthestaffsareclearlydocumentedinthejobdescriptionsforeachposition.Acopyofthejobdescriptioniskeptbytherespectivedepartmentsandadmindepartment.1. Marketingand
18、Sales2. AdminandFinancial3. Purchasing4. Stores5. EngineeringandDesign6. PackagingandDeliveryProduction8.Maintenance9.Facilities10.QualityandTest2. SCOPE2.1 GeneralThisQualityManualspecifiesrequirementsforXXXX,sQualityManagementSystemwherewe:a. Demonstrateourabilitytoconsistentlyprovideservicesthatm
19、eetcustomerandapplicableregulatoryrequirements,andb. Aimtoenhancecustomersatisfactionthroughtheeffectiveapplicationofthesystem,includingprocessesforcontinualimprovementofthesystemandtheassuranceofconformitytocustomerandregulatoryrequirements.2.2ApplicationThequalitymanagementsystemcomplieswiththereq
20、uirementsofISO/TS16949:2002andcoversthemetalassembly,metalworksandelectricalfabricationinXXXX3. PURPOSEOFTHEQUALITYMANUAL3.1 Generala. TheQualityManualspecifiestheQualityManagementSystem(QMS)ofXXXX.b. OurQMSrequirementsareaimedatachievingourmissionofqualitypolicy.XXXXbelievesinaframeworkforachieving
21、customersatisfactionbyconsistentlyprovidingqualityservices.OurQMSalsofacilitatescontinuousandcontinualimprovementandthepreventionofnon-conformities.4. QUALITYMANAGEMENTSYSTEM(QMS)4.1 GeneralRequirementsa. XXXXhasestablishedandimplementedaQualityManagementSystem(QMS)inaccordancewiththerequirementofth
22、eISO/TS16949:2002standard.OurQMSaddressesourcustomersatisfactionandtomakecontinuousefforttodeliverqualityservicestothecustomers.b. OurQMSdefinedinthisQualityManualimplementsXXXX,squalitypolicyandobjectives.c. TheQMSisimplemented,monitoredandregularlyimprovedbyXXXXtomeetthechangingneedsofourcustomers
23、andtoachieveefficientdeliveryofservices.4.2 DocumentationRequirements4.2.1 Generala.ItistheresponsibilityofthemanagementofXXXXtoensurethatthedocumentationofthequalitymanagementsystemincludes: QualityPolicy QualityObjectives QualityManual QualityProcedures StandardOperatingProceduresb. Itismandatoryf
24、orallstaffinvolvedtoadheretothequalitypoliciesandtheQMSsetupthismanual,inordertomaintainaconsistentlyhighlevelofservice.c. ThedocumentedQualityProcedure(QP)shallcoverclauses4.2.3,4.2.4,8.2.2,8.3,8.5.2and8.5.3oftheSSISO9001:2000Standard.4.2.2QualityManuala.Themanualisproduced,issuedandmaintainedbythe
25、ManagementRepresentativethroughtheQualitySystemSteeringCommittee(QSSC).ControlledcopiesofthismanualaredistributedtocustodiansaccordingtotheDocumentDistributionRecord,throughtheDocumentReleaseNotice.b. ChangesZmodificationsmadetothemanualmustbeapprovedbytheManagingDirector.Changerequestsandauthorizat
26、ionofchangesshallbemadeinaccordancewithproceduresstipulatedin4.2.3controlofdocuments.c. Themanualisacontrolleddocumentandunauthorizedalterationsandcopiesmustnotbemade.Extractsforinternalusearepermitted,providedthattheyareaccompaniedbyanoticetoeffectthechange.TheapprovalmustbeobtainedfromManagementRe
27、presentative.d. Todefinehowtherequirementsofthequality(1) managementsystemshallbemet,necessarydocumentsshallbedevelopedtoidentify,define,control,verify,measure,monitorandanalysethevariousprocessesofthedepartment.ThiswillensureeffectiveimplementationandcompliancewithISO/TS16949:2002Thedocumentationst
28、ructureisasfollows:(2) 1.evel1:QualityManual(thisdocument)(3) 1.evel2:QualityProcedures(4) 1.evel3:StandardOperatingProcedures(5) 1.evel4:RecordsandFormse. TheManagementRepresentativeisresponsibleforthedevelopmentandmaintenanceoftheQualityManual.ThisQualityManualshalloutlinetherequirementsofISO/TS16
29、949:2002,includinganyapplicablepermissibleexclusionsinscopeandthejustificationoftheexclusion.f. Theoverallresponsibilitiesandbriefdescriptionsoftheinteractionofprocessesofthequalitymanagementsystemareincludedintheapplicableparagraphsofthismanual.Moredetailsonresponsibilitiesandqualitymanagementsyste
30、mprocessescanbefoundinthereferencedqualitysystemprocedureoroperatingprocedure.AnoverviewofthebusinessprocessesisshowninFig4.2.1.h.Eachclauseinthismanualshallbereferencedtotheapplicablequalitymanagementsystemprocedure(QMS),whichagainshallmakereferencetostandardoperatingprocedures.Thesereferencesshoul
31、dbeusedascross-referencefordocumentreviewandqualityaudits.4.2.3ControlofDocuments(QP4.2.3)a. ItistheresponsibilityoftheManagementRepresentativetoensurethatqualitymanagementsystemproceduresareestablishedfortheeffectivecontrolofdocumentsanddataneededfortheoperationofthequalitymanagementsystem.b. Contr
32、olleddocumentsshallbeidentifiedwiththecurrentrevisionstatusandchangesmade.Amongotherrequirements,thisprocedureshalldefine:approvalofdocumentsanddata,review,updateandre-approvalofdocumentsanddata,availabilityofcurrentrevisions,removaland/orinvalidationandproperidentificationofobsoletedocumentsanddata
33、whichareretainedforlegalorreferencepurposes.4.2.3.1Engineeringspecification4.2.4ControlofRecordsa. ItistheresponsibilityoftheManagementRepresentativetomaintaintheprocedureforthecontrolofrecordsinordertodemonstrateconformancetospecifiedrequirementsandtheeffectivenessofthequalitymanagementsystemaswell
34、ascompliancewithstatutoryandregulatoryrequirements.b. Thisprocedureshallspecifyhowrecordsshallbeidentifiedandstoredinasuitableplaceinordertoensuretheiravailabilityandprotectionagainstdeterioration.Retentiontimeoftheserecordsshallbeestablishedandtheirdisposalshallbedefinedanddocumented.b.Masterlistsw
35、ithcurrentrevisionlevelsofcontrolleddocumentsanddatashallbeissuedbytheresponsibledepartment.Thesemasterlistsshallbereadilyavailabletofunctionsconcerned.Documentsanddatashallbelegible,readilyidentifiableandretrievable.Asrequired,documentsanddataofexternaloriginshallbeidentifiedandcontrolled.Recordssh
36、allbecontrolled.4.2.4.1RecordsretentionFiQ421XXXXCOreProCeSSMOdel5. MANAGEMENTRESPONSIBILITY5.1 ManagementCommitment5.1.1 ProcessefficiencyChairmanFig5.1.1.QSSCsStructureofInterPower5.2 CustomerFocus5.3 QualityPolicyQUALITYPOLICYXXXXiscommittedtoprovideQualityProductandServicesthatmeetorexceedcustom
37、erneedsthroughcontinuallyimprovingtheeffectivenessofourQualityManagementSystem.XXXXXDateManagingDirectorFig5.3.1.XXXXsQualityPolicy5.4Planning5.4.1 QualityObjectives5.4.2QualityManagementSystemPlanning5.5 Responsibility,AuthorityandCommunication5.5.1. ResponsibilityandAuthority5.5.1.1 Responsibility
38、forQuality5.5.2. ManagementRepresentative5.5.2.1 Customerrepresentative5.5.3. InternalCommunication5.6 ManagementReview5.6.1.1Qualitymanagementsystemperformance6. RESOURCEMANAGEMENT6.1 ProvisionofResources6.2 HumanResources6.2.1. General6.2.2. Competency,AwarenessandTraining6.2.2.1 Productdesignskil
39、ls6.2.2.2 Training6.2.2.3 Trainingonthejob6.2.2.4 Employeemotivationandempowerment6.3 Infrastructure6.3.1. Plant,Facilityandequipmentplanning6.3.2. Contingencyplans6.4 WorkEnvironment6.4.1. Personnelsafety6.4.2. Cleanlinessofpremises7. PRODUCTREALISATION7.1 PlanningofRealisationProcessesFig7.1.1.XXX
40、XProductRealisationProcess7.1.1. QualityPlan7.1.2. Acceptancecriteria7.1.3. Confidentiality7.1.4. ChangeControl7.2 Customer-RelatedProcesses7.2.1. DeterminationofRequirementsRelatedtotheService7.2.1.1 Customer-designatedspecialcharacteristics7.2.2. ReviewofRequirementsRelatedtotheService7.2.2.1 Orga
41、nizationmanufacturingfeasibility7.2.3. CustomerCommunication7.2.3.1 Customercommunication7.3 DesignandDevelopment7.3.1. DesignandDevelopmentPlanning7.3.1.1 Multidisciplinaryapproach7.3.2. DesignandDevelopmentInputs7.3.2.1 Productdesigninput7.3.2.2 Manufacturingprocessdesigninput7.3.2.3 Specialcharac
42、teristics7.3.3. DesignandDevelopmentOutputs7.3.3.1 Productdesignoutputs7.3.3.2 Manufacturingprocessdesignoutput7.3.4. DesignandDevelopmentReview7.3.4.1 Monitoring7.3.5. DesignandDevelopmentVerification7.3.6. DesignandDevelopmentValidation7.3.6.1 .Designanddevelopmentvalidation7.3.6.2 Prototypeprogra
43、mme7.3.6.3 Productapprovalprocess7.3.7. ControlofDesignandDevelopmentChanges7.4 Purchasing7.4.1. PurchasingControl7.4.1.1 Regulatorycompliance7.4.1.2 Supplierqualitymanagementsystemdevelopment7.4.1.3 Customer-approvedsources7.4.2. PurchasingInformation7.4.3. PurchasingProcess7.4.4. VerificationofPur
44、chasedService7.4.4.1 Incomingproductquality7.4.4.2 Suppliermonitoring7.5 ProductionProvision7.5.1.1 Controlplan7.5.1.2 Workinstructions7.5.1.3 Verificationofjobset-ups7.5.1.4 Preventiveandpredictivemaintenance7.5.1.5 Managementofproductiontooling7.5.1.6 Productionscheduling7.5.1.7 Feedbackofinformat
45、ionfromservice7.5.1.8 Servicingagreementwithcustomer7.5.1.9 lidationofProcessesforProductionandServiceProvision7.5.2.1 Validationofprocessesforproductionandserviceprovision7.5.3IdentificationandTraceability7.5.4Customer Property7.5.4.1Customer-ownedproductiontooling7.5.5PreservationofService7.5.5.1S
46、torageandinventory7.6ControlofMonitoringandMeasuringDevices7.6.1. Measurementsystemanalysis7.6.2. Calibrationrecords7.6.3. 1.aboratoryrequirements7.6.3.11nternallaboratory7.6.3.2Externallaboratory8. MEASUREMENT,ANALYSISANDIMPROVEMENT8.1 General8.2 MonitoringandMeasurement8.2.1 CustomerSatisfaction8.2.1.1 Customersatisfaction8.2.2 and8.2.2.1InternalQualityAuditandQualitymanagementsystemaudit8.2.2.1 Manufacturingpro
